Manager, Field Service in Shelton, Connecticut | Rivian

<div class='job-description'> <strong>About Rivian</strong></p> <p style="margin: 0px">Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. </p> <p style="margin: 0px"> </p> <p style="margin: 0px">As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. </p> <p><strong>Role Summary</strong></p> <p style="margin: 0px"><span class="TextRun SCXW126662430 BCX0" data-contrast="none"><span class="NormalTextRun SCXW126662430 BCX0">The </span><span class="NormalTextRun SCXW126662430 BCX0">Service Operations Manager</span></span> <span class="TextRun SCXW126662430 BCX0" data-contrast="none"><span class="NormalTextRun SCXW126662430 BCX0">requires an experienced professional with high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills, and cross-team collaboration.  To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset.  </span></span><span class="EOP SCXW126662430 BCX0" data-ccp-props="{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":255}"> </span></p> <p><strong>Responsibilities</strong></p> <ul style="margin-top: 0in"> <li><span style="font-size: 9.0pt;font-family: 'Verdana',sans-serif">This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events</span></li> <li> <div>Accountable for effectively managing a P&L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS)</div> <div> </div> </li> <li> <div>Lead and manage all local operations on the ground with a servant-leadership, hands-on mindset</div> <div> </div> </li> <li> <div>Ensure that programs and processes are developed, assessed, communicated, and administered in compliance with Rivian’s objectives</div> <div> </div> </li> <li> <div>Manage and be accountable for high value inventory reconciliation</div> <div> </div> </li> <li> <div>Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams</div> <div> </div> </li> <li> <div>Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations</div> <div> </div> </li> <li> <div>Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties</div> <div> </div> </li> <li> <div>Build a strong customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors</div> <div> </div> </li> <li> <div>Lead and take ownership of management responsibility relating to hiring, performance management, and overall employee development planning</div> <div> </div> </li> <li> <div>Build a Rivian culture that is inclusive, and maintain high levels of team morale</div> <div> </div> </li> <li> <div>Responsible for ensuring the establishment of safe service business practices and processes</div> <div> </div> </li> <li> <div>Follow and promote Rivian’s high standards of safety, cleanliness, and organization</div> <div> </div> </li> <li> <div>Develop and maintain a process to track and report on KPI’s at the Service Centers</div> </li> <li> <div>This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events</div> </li> </ul> <p><strong>Qualifications</strong></p> <ul> <li><span style="margin: 0px;padding: 0px;color: #000000;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif" data-contrast="none"><span style="margin: 0px;padding: 0px">Bachelor’s degree or equivalent work experience </span></span><span style="margin: 0px;padding: 0px;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;color: #000000" data-ccp-props="{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":255}"> </span></li> <li><span style="margin: 0px;padding: 0px;color: #000000;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif" data-contrast="none"><span style="margin: 0px;padding: 0px">Ability to have a direct impact on scalability in a complex organization </span></span><span style="margin: 0px;padding: 0px;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;color: #000000" data-ccp-props="{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":255}"> </span></li> <li><span style="margin: 0px;padding: 0px;color: #000000;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif" data-contrast="none"><span style="margin: 0px;padding: 0px">Effectively manage remote service teams and a driver of people performance </span></span><span style="margin: 0px;padding: 0px;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;color: #000000" data-ccp-props="{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":255}"> </span></li> <li><span style="margin: 0px;padding: 0px;color: #000000;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif" data-contrast="none"><span style="margin: 0px;padding: 0px">Excellent verbal and written and communication skills </span></span><span style="margin: 0px;padding: 0px;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;color: #000000" data-ccp-props="{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":255}"> </span></li> <li><span style="margin: 0px;padding: 0px;color: #000000;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif" data-contrast="none"><span style="margin: 0px;padding: 0px">Outstanding planning and organizational skills with a focus in operational excellence </span></span><span style="margin: 0px;padding: 0px;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;color: #000000" data-ccp-props="{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":255}"> </span></li> <li><span style="margin: 0px;padding: 0px;color: #000000;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif" data-contrast="none"><span style="margin: 0px;padding: 0px">Detail-oriented with strong analytical and interpersonal skills </span></span><span style="margin: 0px;padding: 0px;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;color: #000000" data-ccp-props="{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":255}"> </span></li> <li><span style="margin: 0px;padding: 0px;color: #000000;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif" data-contrast="none"><span style="margin: 0px;padding: 0px">Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office) </span></span><span style="margin: 0px;padding: 0px;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;color: #000000" data-ccp-props="{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":255}"> </span></li> <li><span style="margin: 0px;padding: 0px;color: #000000;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif" data-contrast="none"><span style="margin: 0px;padding: 0px">Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact </span></span><span style="margin: 0px;padding: 0px;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;color: #000000" data-ccp-props="{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":255}"> </span></li> <li><span style="margin: 0px;padding: 0px;color: #000000;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif" data-contrast="none"><span style="margin: 0px;padding: 0px">Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines </span></span><span style="margin: 0px;padding: 0px;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;color: #000000" data-ccp-props="{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":255}"> </span></li> <li><span style="margin: 0px;padding: 0px;color: #000000;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif" data-contrast="none"><span style="margin: 0px;padding: 0px">Knowledge of automotive equipment and servicing methods </span></span><span style="margin: 0px;padding: 0px;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;color: #000000" data-ccp-props="{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":255}"> </span></li> <li><span style="margin: 0px;padding: 0px;color: #000000;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif" data-contrast="none"><span style="margin: 0px;padding: 0px">Must possess a valid driver’s license and clean driving record </span></span><span style="margin: 0px;padding: 0px;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;color: #000000" data-ccp-props="{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":255}"> </span></li> <li><span style="margin: 0px;padding: 0px;color: #000000;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif" data-contrast="none"><span style="margin: 0px;padding: 0px">Automotive Technical skills preferred </span></span><span style="margin: 0px;padding: 0px;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;color: #000000" data-ccp-props="{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":255}"> </span></li> <li><span style="margin: 0px;padding: 0px;color: #000000;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif" data-contrast="none"><span style="margin: 0px;padding: 0px">Able and flexible to travel as needed </span></span><span style="margin: 0px;padding: 0px;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;color: #000000" data-ccp-props="{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":255}"> </span></li> <li><span style="margin: 0px;padding: 0px;color: #000000;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif" data-contrast="none"><span style="margin: 0px;padding: 0px">Automotive repair knowledge preferred </span></span><span style="margin: 0px;padding: 0px;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;color: #000000" data-ccp-props="{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":255}"> </span></li> <li><span style="margin: 0px;padding: 0px;color: #000000;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif" data-contrast="none"><span style="margin: 0px;padding: 0px">Experience working in start-up environments preferred </span></span><span style="margin: 0px;padding: 0px;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;color: #000000" data-ccp-props="{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":255}"> </span></li> <li><span style="margin: 0px;padding: 0px;color: #000000;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif" data-contrast="none"><span style="margin: 0px;padding: 0px">Experience in leading automotive or high-tech team-orientated, fast-paced work environment </span></span><span style="margin: 0px;padding: 0px;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;color: #000000" data-ccp-props="{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":255}"> </span></li> <li><span style="margin: 0px;padding: 0px;color: #000000;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif" data-contrast="none"><span style="margin: 0px;padding: 0px">Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred </span></span><span style="margin: 0px;padding: 0px;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;color: #000000" data-ccp-props="{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":255}"> </span></li> <li><span style="margin: 0px;padding: 0px;color: #000000;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif" data-contrast="none"><span style="margin: 0px;padding: 0px">Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and </span><span style="margin: 0px;padding: 0px;border-bottom: 1px solid transparent">lifting up</span><span style="margin: 0px;padding: 0px"> to 50 </span><span style="margin: 0px;padding: 0px;border-bottom: 1px solid transparent">lbs</span><span style="margin: 0px;padding: 0px">). </span></span><span style="margin: 0px;padding: 0px;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;color: #000000" data-ccp-props="{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":255}"> </span></li> <li><span style="margin: 0px;padding: 0px;color: #000000;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif" data-contrast="none"><span style="margin: 0px;padding: 0px">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners </span></span><span style="margin: 0px;padding: 0px;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;color: #000000" data-ccp-props="{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":255}"> </span></li> <li><span style="margin: 0px;padding: 0px;color: #000000;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif" data-contrast="none"><span style="margin: 0px;padding: 0px">Strong understanding of written and spoken English </span></span><span style="margin: 0px;padding: 0px;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;color: #000000" data-ccp-props="{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":255}"> </span></li> <li><span style="margin: 0px;padding: 0px;color: #000000;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif" data-contrast="none"><span style="margin: 0px;padding: 0px">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span></span><span style="margin: 0px;padding: 0px;font-size: 11pt;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;color: #000000" data-ccp-props="{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":255}"> </span></li> </ul> <p><strong>Pay Disclosure</strong></p> <p style="margin: 0px">The hourly range for this role is USD 112,100 – <span>148,500</span> for Connecticut based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.</p> <p style="margin: 0px"> </p> <p style="margin: 0px">The successful candidate may be eligible for annual performance bonus and equity awards. </p> <p style="margin: 0px"> </p> <p style="margin: 0px">We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at<span> </span><a href="http://rivianbenefits.com" target="_blank" rel="noopener">rivianbenefits.com</a>. </p> <p style="margin: 0px">You can apply for this role through<span> </span><a href="http://careers.rivian.com" target="_blank" rel="noopener">careers.rivian.com</a><span> </span>(or through<span> </span><a href="http://internal-careers-rivian.icims.com" target="_blank" rel="noopener">internal-careers-rivian.icims.com</a><span> </span>if you are a current employee). This job is not expected to be closed any sooner than February 20, 2026.</p> <p><strong class="jdheading"></strong></p> <h4><strong>Equal Opportunity</strong></h4> <p style="margin: 0px">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p> <p style="margin: 0px"> </p> <p style="margin: 0px">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at <a href="mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request" target="_blank" rel="noopener">candidateaccommodations@rivian.com</a>.</p> <h4><strong>Candidate Data Privacy</strong></h4> <p style="margin: 0px"><span data-contrast="auto">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props="{"335551550":6,"335551620":6,"335559739":240}"> </span></p> <p style="margin: 0px"> </p> <p style="margin: 0px"><span data-contrast="auto">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props="{"335551550":6,"335551620":6,"335559739":240}"> </span></p> <p style="margin: 0px"> </p> <p style="margin: 0px"><span data-contrast="auto">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. </span><span data-ccp-props="{"335551550":6,"335551620":6,"335559739":240}"> </span></p> <p style="margin: 0px"> </p> <p style="margin: 0px"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p> </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...