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Manager- Finance

March 10, 2026

About the position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Global Services Group (GSG) provides American Express' renowned brand of customer service to consumers, merchants, and corporations. The LFO Manager role, a role within the Global Servicing Group Finance Organization will provide comprehensive financial support within GSG, with a focus on decision support analytics. The primary focus of this role will be supporting financial and operational strategic decisions for the GSG’s Credit & Collections organizations, which are responsible for the full range of early and late stage collection efforts. The Finance Manager should be a dynamic individual who can communicate effectively with business and finance partners, support key financial processes, deliver superior analytics, and manage complex tasks in a global organization. How will you make an impact in this role?

Responsibilities

Develop an end to end understanding of the Credit and Collections lifecycle, including operational and expense drivers across the value chain.
Work with the Collections business to optimize Outside Agency fees – focused on optimizing overall fee rate and further educating placement strategy by incorporating detailed cost information.
Analyze placement outcomes as it relates to OA Fees; enable insourcing vs 3rd party optimization decisions and better understand impact on opex targets.
Collaborate with Risk Finance on monthly results, planning, forecasting, and support identifying and syndicating key messages for Collections & OA fees.
Provide value-add decision support to business partners with a pro-active approach
Effectively collaborate across the organization to address key business issues, as well as ongoing business transformation, and cost reduction opportunities
Lead planning, forecasting, results analysis and reporting with a focus on tight management of risks and opportunities to enable delivery against aggressive targets
Track and analyze key issues and trends while liaising with business partners to develop in-depth analysis on operational and financial results
Perform ad hoc analytics as required, leveraging Finance and GSG analytical data in Cornerstone
Prepare and present insightful analysis and key recommendations to Finance and GSG Senior Leadership to drive decision making
Create and implement new complex and dynamic financial models to enhance reporting, enable analysis, and drive automation
Provide thought leadership, project management and specialized financial analysis for servicing initiatives in support of GSG strategies

Requirements

3 to 5 years of relevant analytical and financial work experience
A curious self-starter with the ability to drive results, work with ambiguity, and create insights to explain results variances
Strategic thinking - an ability to deep dive into numbers and synthesize complex data while pulling together the bigger picture and key story for an executive/senior audience
Ability to grasp and explain complex concepts quickly; strong business acumen, able to follow business and industry trends and make use of this in the main AXP business lines
Strong collaboration and relationship building ability. Able to influence others without having direct authority, including demonstrated ability to influence senior management across the company
Excellent organizational skills with the ability to manage multiple deliverables while meeting tight deadlines
Robust communication skills, written and verbal
Strong work ethic with an intense will-to-win and demonstrated personal excellence
Advanced knowledge of Excel and PowerPoint required
BS degree in Finance or similar; MBA a plus

Nice-to-haves

Familiarity with Gen AI tools, Lumi, Tableau, Power BI, Essbase, Oracle ledger and P&L reporting, TM1 tools and SQL coding skills preferred

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

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