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Manager, IT (8a-5p) Remote, IT - Business Applications, Kingsport, TN

February 16, 2026

Job Description: Summary: The Manager, IT role is to strategically design, develop and implement system solutions, including integration with databases and data warehouses, which support the objectives outlined in the Ballad Health strategic plan. It is imperative that the Manager, IT ensure a high level of data quality across the enterprise through the creation and management of sound data management processes. This individual is responsible for standardizing data naming, establishing consistent data definitions, and monitoring overall data quality . Assess and cultivate long-term strategic goals in conjunction with end users, managers, clients, and other stakeholders. Direct, organize, and lead projects in the implementation and use of new software tools and systems. Lead the integration efforts for merging platforms with enterprise systems and applications. Oversee the design, code, test, and document all new or modified systems, applications, and programs. Assist in the design of databases and data warehouses to ensure interoperability with enterprise solutions. Analyze user requirements and, based on findings, design functional specifications for front-end applications. Conduct job duties and responsibilities according to the organization's business systems development methodology and/or its Systems Development Life Cycle (SDLC) methodology. Design and deliver end-user training and training materials; provide technical support as necessary. Act as evangelist for system benefits across the organization; promote BI usage to relevant departments. Evaluate and select system solutions. Conduct research and make recommendations on products, services, and standards in support of procurement and development efforts. Mentor and/or provide leadership to junior members of the team in becoming highly effective and efficient in their day-to-day role. Plan, coordinate, and supervise all activities related to IS support areas. Oversee resources to ensure data recoverability - through proper creation and testing of backups; integrity - verifying or helping to validate data integrity; security - defining and/or implementing access controls to the data; availability - maximum uptime; and performance - maximum system performance given budgetary constraints. This individual will lead multiple teams in the development and deployment of new applications and/or enhancements to existing applications throughout the enterprise. Partner closely with upper management, other IT Leaders, business users, associated vendors and development team members. The Manager, IT is responsible for monitoring performance, issue resolution, resource upkeep, and training of personnel. This position plays a major role in researching and resolving problems as part of daily operational support. A key component of this position is providing system support to the various constituent groups, so they can make informed decisions on throughput, utilization, and performance improvement objectives. The IS Manager must possess initiative, sound judgment and high aptitude for organization and attention to detail required to carry out job duties. Above average intelligence is necessary to comprehend complex application interrelationships and operational processes to render decisions consistent with the strategic goals and objectives of Ballad Health. Must have the ability to manage resources needed for projects, tasks or problem resolutions. Capable of prioritizing multiple conflicting demands for resources. Continuous monitoring and adaptation of priorities as situations change from moment to moment. Exceptional written and verbal communication skills needed to successfully communicate across all levels of personnel throughout the alliance. The desire to provide exceptional customer service is required. Must possess the interpersonal skills necessary to foster an atmosphere of cooperative collaboration with other staff, project leaders and managers within IS Department and the hospital. Requirements: Bachelor's degree in Healthcare, Computer Science, Business, Industrial Engineering, or related field required. Five years application experience within a hospital setting and two years of supervisory or management experience is preferred. Must have demonstrated successful performance in management of complex projects as well as management of personnel. Work Requirements: Shift: Day On Call: Yes Weekends: No Travel Required: No Travel Location: Ballad Health Corporate

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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