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Manager - Operations Control

March 11, 2026

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. <h2>Description</h2><blockquote dir="ltr"> At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day. Job overview and responsibilities The Manager – Operations Control serves as the primary management control oversight of gate planning, daily schedule integrity, and flight process activities, all while ensuring local station requirements are met and United’s core4 principles are upheld. Operations Control Managers must be able to function interchangeably as planners overseeing the hub gating plan and as flight process overseers / problem solvers within a given area of responsibility (a pod of approximately 10-20 gates). <ul> <li style="font-family: Arial;">Responsible for preplanning prior to shifts/banks and ensuring readiness for gates, crews, maintenance, WX/ATC, and staffing Monitor flight activities within pod (including pre-arrival, arrival, ground-servicing, and departure activities) for exceptions and process failures with a given area of responsibility and engage with other team members as needed to resolve operational challenges</li> <li style="font-family: Arial;">Create hub gating plans that meet operational, customer, and employee needs and adapt them as needed to dynamic changes in the operational environment</li> <li style="font-family: Arial;">Maintain thorough situational awareness about any events that may impact gating and parking plans</li> <li style="font-family: Arial;">Make tactical decisions as needed and escalate significant operational challenges to the SOC shift manager</li> <li style="font-family: Arial;">Provide consistent, ongoing strategic gate planning communication and operational updates with all departments, service partners and external agencies</li> <li style="font-family: Arial;">Primary liaison with NOC Dispatch and Ops Managers regarding real time updates to the hub schedule and notable flight-level events</li> <li style="font-family: Arial;">Work with all stakeholders to ensure accurate flight following (FLIFO) information is maintained</li> <li style="font-family: Arial;">Responsible for supporting the station safety culture through strategic communication and engagement</li> <li style="font-family: Arial;">Responsible for coordinating analysis and communication of field conditions during irregular operations</li> <li style="font-family: Arial;">Responsible for partnering with local station and Network Planning in developing future flight schedules</li> </ul> </blockquote><h2>Qualifications</h2><blockquote dir="ltr"> What’s needed to succeed (Minimum Qualifications): <ul> <li style="font-family: Arial;">Bachelor's degree or 4 years of relevant work experience</li> <li style="font-family: Arial;">2+ years of airline management experience</li> <li style="font-family: Arial;">Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance</li> <li style="font-family: Arial;">Ability to lead peers and other leaders utilizing a philosophy focused on Safety, Caring, Dependability and Efficiency to reach best outcomes for the airline</li> <li style="font-family: Arial;">Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance</li> <li style="font-family: Arial;">Able to consistently manage both controlled and uncontrolled environments while making informed strategic and tactical decisions</li> <li style="font-family: Arial;">Strong interest and desire to develop training skills and knowledge</li> <li style="font-family: Arial;">Excellent communication and interpersonal skills, with the ability to engage and connect with diverse learners</li> <li style="font-family: Arial;">Organized and detail-oriented, with the ability to manage multiple tasks and priorities</li> <li style="font-family: Arial;">Must be legally authorized to work in the United States for any employer without sponsorship</li> <li style="font-family: Arial;">Successful completion of interview required to meet job qualification</li> <li style="font-family: Arial;">Reliable, punctual attendance is an essential function of the position</li> </ul> What will help you propel from the pack (Preferred Qualifications): <ul> <li style="font-family: Arial;">Bachelor's degree</li> <li style="font-family: Arial;">Extensive knowledge of operations, management and logistics</li> <li style="font-family: Arial;">1+ years of leadership experience with projects</li> <li style="font-family: Arial;">Experience in schedule design and schedule planning</li> <li style="font-family: Arial;">Experience working with operational programs such as Inform Real Time Stands, Unimatic, IOM, and similar programs</li> <li style="font-family: Arial;">Project management</li> <li style="font-family: Arial;">Excellent written and oral communication skills</li> <li style="font-family: Arial;">Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities</li> </ul> </blockquote> The base pay range for this role is $75,211.20 to $91,924.80. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact <a href="mailto:JobAccommodations@united.com" target="_blank">JobAccommodations@united.com</a> to request accommodation.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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