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Manager, Roadside Assistance Territory- Fully Remote

February 24, 2026

AAA Club Alliance is looking for a Roadside Assistance Territory Manager to join our team! As a Roadside Assistance Territory Manager, you will grow and manage contractor relationships to ensure delivery of Roadside Assistance that meets or exceeds Quality Standards and work closely with local contractors who assist our AAA member with Emergency Roadside Assistance. The territory will be the Western Oklahoma (OKC) Market: <ul> <li>Oklahoma City, OK </li> <li>Weatherford, OK </li> <li>Mustang, OK </li> <li>Norman, OK </li> <li>Shawnee, OK </li> <li>Lawton, OK </li> <li>Seminole, OK</li> </ul> PLEASE NOTE: The position is work from home but candidate must reside within a commutable distance from the assigned territory. This role will require frequent travel throughout the assigned territory (Oklahoma West). At AAA, your success is our success. What we can offer you: <ul> <li>The starting base compensation for this position is $52,663 to $122,599 annually. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.</li> <li>Paid Time Off accrual beginning day one + 8 Paid Holidays!</li> <li>401(k) plan with a company match of up to 7%</li> <li>Robust Healthcare Coverage including Medical, Dental and Vision Insurance, and Free Life Insurance</li> <li>Flexible Spending Accounts for Dependent Care, Health Care and Medical Care.</li> <li>Employee Assistance and Wellness Programs to promote work-life balance and be a guidance resource for Physical, Financial, Mindfulness and Community health.</li> <li>Tuition reimbursement</li> <li>Free AAA Premier Level Membership and Discounts</li> </ul> What we are looking for: <ul> <li>Bachelor’s Degree; equivalent experience may be considered in lieu of degree</li> <li>4+ years’ experience in account or vendor management, business consultation, or business ownership role; or 8+ years’ experience in a dispatch role; or 5+ years’ experience in a fleet supervisory role that includes working with vendors/service providers/drivers.</li> <li>Experience in complaint handling and arbitration techniques.</li> <li>Valid driver’s license and good driving record.</li> </ul> The primary duties of the Roadside Assistance Territory Manager are to: <ul> <li>Gathers information/documentation to assist management in determination of eligibility for Roadside Assistance (RA) participation.</li> <li>Handles or assists in the on-boarding of successful RA candidates after management approval.</li> <li>Responsible for protecting the AAA brand by managing use of the logo at approved facilities and ensuring compliance throughout the lifecycle of the relationship.</li> <li>Provides RA facilities with guidance to improve efficiencies, and reduce costs.</li> <li>Promotes and supports participation in the delivery of: <ul> <li>Roadside Assistance by AAR facilities</li> <li>AAR program by Roadside Assistance providers</li> <li>and/or the Battery program</li> </ul> </li> <li>Conducts training sessions on RA procedures and program standards for approved facilities and their employees.</li> <li>Promotes and supports the AAA equipment programs (Network of Savings) among assigned facilities including but not limited to vendors for equipment, uniforms, services, etc.</li> <li>Works closely with the Member Relations Department to investigate and make decisions to resolve member complaints within established departmental standards including, but not limited to, service delays, service driver demeanor, service charges, mechanical repairs and vehicle damage.</li> <li>May inspect vehicles in cases where members allege property damage, mechanical damage, improper repair or other complaints relating to RA service facilities.</li> <li>Communicates – verbal and written – with AAA Members, Affiliate AAA Clubs and Contract Facilities regarding Roadside Assistance service related damage complaints or service issues.</li> <li>Inspects Roadside Assistance facilities and equipment as needed to resolve Member issues.</li> <li>Utilizes most current recruitment tools and processes to recruit Roadside Assistance facilities to ensure each assigned territory is adequately serviced to respond to members’ service requests in order to meet/exceed AAA Quality Standards.</li> <li>Respond to inquiries from interested facilities (RA) and outlines the appropriate program(s) to the owners. Will conduct equipment evaluation(s) to ensure standards can be met.</li> <li>May provide guidance or assistance in helping prospective RA owners to start up a new business.</li> <li>Analyzes performance gaps and service issues and reports findings to management, taking independent action as appropriate.</li> <li>Interacts with the Payments Department to investigate and make decisions to resolve any billing disputes with a contract facility.</li> <li>Develops skills and proficiency to manage projects with minimal supervision, working with Automotive Solutions Management on the development of new programs or enhancements to current programs.</li> <li>Attends towing association meetings, trade shows, etc., to maintain a positive working relationship with the towing industry.</li> <li>Other duties as assigned.</li> </ul> Full time Associates are offered a comprehensive benefits package that includes: <ul> <li>Medical, Dental, and Vision plan options</li> <li>Up to 2 weeks Paid parental leave</li> <li>401k plan with company match up to 7%</li> <li>2+ weeks of PTO within your first year</li> <li>Paid company holidays</li> <li>Company provided volunteer opportunities + 1 volunteer day per year</li> <li>Free AAA Membership</li> <li>Continual learning reimbursement up to $5,250 per year</li> <li>And MORE! Check out our <a href="" target="_blank" rel="noopener noreferrer">Benefits Page</a> for more information</li> </ul> ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Automotive

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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