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Mandarin Speaking Banking Hall Customer Service Associate

February 20, 2026

To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchinaRef: 23245The Skills You'll Need: Fluent Mandarin, customer skills, ideally a work/academic background in Banking/ Finance / Economics.Your New Salary: Depending on experienceOffice based PermanentStart: ASAPWorking hours: 35 hoursMandarin Speaking Banking Hall Customer Service Associate - What You'll be Doing:<ul><li>Participate in marketing activities to achieve the targets of business development</li><li>Act as primary point of contact for the customers and maintain customer relationship</li><li>Liaise with branches to develop cross border business</li><li>Process account opening applications</li><li>Handle cash and other related duties as a cashier at closed counter</li><li>Carry out the client on-boarding process and conduct Anti-Money Laundering (AML), Know Your Customer (KYC), Know Your Business (KYB) checks such as Customer Due Diligence (CDD) on new clients according to the Bank's policies</li><li>Complete CDD files for new clients</li><li>Develop comprehensive understanding of the internal compliance policy and procedure and maintain awareness of all other associated compliance policies and procedures</li><li>Assist with the preparation of business, statistical, AML, internal audit requirements and compliance requirements reports</li><li>Act as cover for any other staff members within the Banking department when required</li></ul>Mandarin Speaking Banking Hall Customer Service Associate - The Skills You'll Need to Succeed:<ul><li>Degree educated in Finance, Economics or other equivalent</li><li>Experience in customer service, sales or marketing would be advantageous </li><li>Experience in banking with exposure to areas of retail banking is preferred</li><li>Knowledge of banking operations</li><li>Knowledge of the regulatory and legislative requirements and industry practice for the financial crime disciplines, including fraud, sanctions and other related areas</li><li>Advanced Excel skills </li><li>Team player who is able to work independently</li><li>Good problem solving skills</li><li>Excellent English and Mandarin communication skills</li></ul>Please follow us on Linkedin: people-first-team-chinaWe would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.<img src="https://www.jobg8.com/Tracking.aspx?iV13cxzncwIRaLCxuEJ%2blwh" width="0" height="0" />

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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