About the position

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth . At Academy Sports + Outdoors, our Purpose is the make it easier for everyone to enjoy more sports and outdoors. The Operations Manager position is responsible for the overall management and execution of the operational excellence for the entire store, with additional specific focus on supervision and management of team members in store Operations, which includes Asset Protection, Cashiers, Loss Prevention, Inventory Control and Maintenance. It directs and coordinates activities through subordinate team leads and other employees. It is a leadership position and is expected to effectively drive the overall performance of the store and store Operations through the effective supervision, communication and coordination of the team members. Through this important work, the Operations Manager leads the team and drives goals that directly impact customer satisfaction, store profitability, and Academy’s Purpose.

Responsibilities

• Overall management responsibility for the execution and operational excellence of the entire store.
• Management responsibility for the store Operations and actively participates in the personnel decisions of Operations team members, including, but not limited to, employee selection, training, discipline, termination and development.
• Provides Operations departmental direction and daily supervisory oversight to Team Leads, Cashiers, Custodians, Asset Protection, Loss Prevention, Inventory Control and Seasonal Team Members to ensure exceptional customer service is the priority of interaction with customers.
• Develops and implements strategy for achieving weekly and monthly operational goals and completing tasks assigned to the store. This includes the development, analysis and implementation of the staffing, training, payroll hours and scheduling of team members.
• Manages workforce productivity, efficiency and process improvement projects and initiatives.
• Responsible for holding team members accountable for compliance with established sales, safety and security practices and procedures in conjunction with local, state and federal regulations.
• Ensures the completion of departmental zoning and adherence to department, store and Company standards.
• Responsible for supervising the execution of various assignments as delegated by the Store Director in Playbook.
• Actively participates in floor walks with Regional Vice President, District Manager, and Store Director and creates an implementation plan to make changes based on feedback provided in store walks.
• Audits firearm sales in compliance with federal and state law, including properly completing ATF Form 4473 and conducting background checks, and signs off as final approver.
• Required to complete Firearms Sales Certification training.
• Required to complete Power Industrial Truck Certification training.
• Successful completion of Academy Leadership University.
• Provides supervisory oversight to the team member talent lifecycle including hiring, onboarding, developing and coaching team members.
• Required to learn, understand and enforce company policies, procedures and safety rules.
• Adheres to company work hours, policies, procedures and rules applicable to management-level employees.
• Duties may change, and the Operations Manager may be required to perform other duties as assigned.

Requirements

• Bachelor’s degree in related field preferred.
• At least three years of relevant work experience required.
• Demonstrated success in leading overall departments of up to 40 people to drive operational excellence and sales targets.
• Must meet federal and state requirements for selling and processing firearms transactions
• Must meet requirements to qualify to obtain/maintain FOID card (Illinois only)
• Exceptional supervisory and management skills; ability to effectively coach team members on store policies, protocols and expectations; leads by example and effectively drives the performance of team members.
• Excellent customer service orientation.
• Effective problem solving and communication with customers and team members.
• Strong business acumen with an understanding of business implications of decisions, knowledge of market and competition and an orientation to profitability and established targets.
• Reads, analyzes and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.
• Speaks clearly, positively and persuasively and demonstrates active listening in a variety of situations with team members, customers, business partners and the general public.
• Writes reports, business correspondence and procedure manuals.
• Effectively presents information and responds to questions from groups of team members, business partners, customers and the general public.
• Applies common sense understanding and reasoning to make appropriate, timely decisions.
• Working knowledge of inventory software, order processing systems, payroll systems and Microsoft Office products such as Word and Excel.
• Proficiently uses basic mathematical computations and applies common sense understanding to carry out instructions in written, oral or diagram form.