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Operations Manager - Social Housing - £62537.00

March 6, 2026

We are looking for an experienced Operations Manager to work for a reputable housing association on their Property Maintenance divisionLocation: Birmingham B37 7YN (Hybrid with travel across local sites) Salary: £62,537 + 4% pay award from April 2026 Requirement: Full UK Driving LicenceThink Property Servies is delighted to be working with a reputable housing association in Birmingham who are seeking an experienced Operations Manager to lead the delivery of responsive repairs and maintenance services across its property portfolio.This is a high-impact leadership role where you will drive operational performance, lead skilled trade teams, and ensure residents receive a reliable, high-quality and customer-focused repairs service.If you come from a hands-on trade or technical background and have progressed into leadership, this is a fantastic opportunity to step into a senior operational role where you can influence service delivery, develop teams and improve homes for thousands of residents.The OpportunityReporting to the Head of Service, you will be responsible for overseeing the day-to-day delivery of responsive repairs, maintenance works and void property management across a large and varied housing portfolio.You will lead a team of Trade Supervisors, Trade Engineers and Surveyors, ensuring both directly employed staff and subcontractors deliver work safely, efficiently and to the highest standards.This role offers the chance to shape operational performance, improve customer satisfaction and play a key role in the ongoing development of maintenance services.if you have a strong background in people management sills, experience of social housing voids, and a CIH level 5 (HND equivalent) or willingness to work towards it, I want to speak with you! What You'll Be Doing<ul><li>Leading and supporting Trade Supervisors, Engineers and Surveyors to deliver excellent operational performance</li><li>Managing responsive repairs, maintenance services and void property turnaround</li><li>Overseeing subcontractors and external partners to ensure high-quality and value-for-money services</li><li>Monitoring and improving operational KPIs, service standards and customer satisfaction</li><li>Managing operational budgets and ensuring services are delivered within financial targets</li><li>Working closely with internal teams to ensure efficient and customer-focused service delivery</li><li>Ensuring all works comply with health & safety legislation, CDM regulations and industry standards</li><li>Supporting the delivery of planned works, projects and property improvements when required</li><li>Developing the technical capability and performance of operational teams</li><li>Building strong relationships with customers, colleagues and contractors</li><li>Supporting emergency response and out-of-hours escalations when required</li></ul> About YouWe're looking for someone who combines strong operational leadership with solid technical understanding of property maintenance.You will ideally bring:✔ Experience working in social housing repairs and maintenance ✔ Strong knowledge of void properties, responsive repairs and planned works ✔ Experience managing trade-based teams and supervisory staff ✔ A hands-on trade or technical background with progression into management (highly desirable) ✔ Strong understanding of health & safety legislation and CDM regulations ✔ Experience managing budgets, contractors and service performance targets ✔ The ability to manage multiple operational priorities across dispersed teams ✔ Excellent communication and stakeholder management skills ✔ CIH Level 5 (or willingness to work towards it)Why Apply?If you're an experienced maintenance professional ready to lead high-performing teams and drive operational excellence in social housing, this is an opportunity not to miss.Apply now to be part of a team delivering safe, well-maintained homes and outstanding services for residents across Birmingham.This is a great opportunity for someone who enjoys leading teams, improving services and delivering quality outcomes for residents.for more information or to apply, contact: Adam Tooley (url removed) ☎ (phone number removed)INDPS

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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