Part-time Customer Support Agent (Email) for a Plant Workshop Company

MRF 178681

Is This YOU? Then We Want to Meet You!

Manage digital customer inquiries for our client primarily via Email. You will act as the bridge between online customers and the physical Retail Team, ensuring logistical issues are resolved or escalated correctly via Slack.

Who We Are
At LTVplus, we’re all about delivering WOWworthy customer experiences for brands worldwide. We’re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Requirements
  • Minimum two years of recent experience as a customer service agent/rep with one year experience using Hubspot
  • Proven experience navigating Shopify to look up orders, check fulfillment status, and process basic retail adjustments.
  • Previous use of HubSpot for ticket management and FareHarbor (or similar platforms like Peek/Xola) for scheduling and ticketing.
  • Experience using Google tools in a professional setting for internal documentation and data tracking.
  • Background working in a remote team using Slack for realtime internal communication and escalations.
  • Familiarity with tools like Shopify, HubSpot, FareHarbor Gsuite and Slack
  • Excellent verbal and written communication skills without the use of AI

Your Mission Will Be To

  • Check orders in Shopify and provide real time track for orders
  • Utilize FareHarbor to manage ticketing processes and customer reservations.
  • Answer plant care and product questions using the website ""Care Card"" and FAQs as a resource.
  • Process appointment cancellations and issue discount codes for rebookings or retail items.
  • Identify damaged or wrong orders and coordinate replacements with the Retail Team.
  • Use Slack to clarify specific scenarios regarding retail items and merch cancellations.

Nice to have
Familiarity with plants/trees

Working conditions

Part time agent
Schedule ThursdayMonday 900am100pm ET

Tech Checklist – Gotta Have It!

A reliable computer (at least with an i5 processor) and a stable high
  • speed internet connection.
  • A quiet, cozy workspace to handle calls and chats like a pro.
  • Flexible with work schedule.
Ready to use your skills to deliver toptier service in a fastpaced and supportive environment?

Hiring Budget ($3.40/hr to $4.26/hr)

Employment type
Full-time
Department
Customer Success
Division
APAC
Location
Remote
Back to blog
Ads

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...