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Patient Success Specialist Temp to Hire | Natera | Remote US
<h3>POSITION SUMMARY:</h3> <p><strong>If all goes well, after 90 days there is the possibility of conversion. </strong></p> <p>All patient-specific eligibility verifications with payers claim submissions/ investigations, product grid, current patient status analysis, and various reporting functions management. The candidate must ensure strong organization and strict adherence to guidelines and regulatory requirements. The current role is a pivotal contributor to modifications to internal/external department protocols and SOP for current processes to expand upon additional product lines of payer submissions. Establish priorities and the ability to multi-task accordingly. Confer with Management to determine work progress and provide information on changes.</p> <h3>PRIMARY RESPONSIBILITIES:</h3> <ul> <li>Must have a clear understanding of the insurance billing process including EOB, Deductable, Coinsurance and Copay</li> <li>Must maintain a current status on Natera training requirements.</li> <li>Experience with medical billing and coding, preferably in a skilled nursing environment</li> <li>Excellent customer service skills and phone manner</li> <li>Ability to manage stress in a fast-paced environment</li> <li>Strong knowledge of Medicare and Medicaid practices</li> <li>Minimum of two years of call center experience in inbound and outbound capacity.</li> <li>Minimum two years of Salesforce experience</li> </ul> <h3>KNOWLEDGE, SKILLS, AND ABILITIES:</h3> <ul> <li>Outgoing personality with excellent oral & presentation skills.</li> <li>Ability to think strategically and execute tactically.</li> <li>Emphasis on competitive analysis and team-first attitude.</li> <li>Ability to relate and educate our billing offerings to potential patients and internal agents.</li> <li>Strong quantitative and MS Excel skills</li> <li>Self-motivation, with the desire and capacity to work both independently and collaboratively.</li> <li>Must act with a sense of urgency.</li> <li>Excellent organizational and communication skills (written and verbal)<br /> <h3>PHYSICAL DEMANDS & WORK ENVIRONMENT:</h3> </li> <li>Duties are typically performed in an office setting; however, working from home is an option.</li> <li>This position requires using a computer keyboard, communicating over the telephone, and reading printed material.</li> <li>Duties may sometimes require working outside regular working hours (evenings and weekends).</li> <li>Duties require the ability to converse with patients on the phone for a minimum of 4 hours/day.</li> </ul> <p>The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Remote USA$20—$20 USD</p> <h3>OUR OPPORTUNITY</h3> <p>Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.</p> <p>The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.</p> <h3>WHAT WE OFFER</h3> <p>Competitive Benefits – Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!</p> <p>For more information, visit <a href="http://www.natera.com/" rel="nofollow noopener" target="_blank">www.natera.com</a>.</p> <p>Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.</p> <p>All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.</p> <p><em>If you are based in California, we encourage you to read this important information for California residents. </em></p> <p>Link: <a href="https://www.natera.com/notice-of-data-collection-california-residents" target="_blank" rel="noopener nofollow">https://www.natera.com/notice-of-data-collection-california-residents/</a></p> <p>Please be advised that Natera will reach out to candidates with a @<a href="http://natera.com/" target="_blank" rel="noopener nofollow">natera.com</a> email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.</p> <h3>For more information:</h3> <p>– <a href="https://www.bbb.org/article/tips/12261-bbb-tip-employment-scams" target="_blank" rel="noopener nofollow">BBB announcement on job scams</a><br /> – <a href="https://www.fbi.gov/investigate/cyber" target="_blank" rel="noopener nofollow">FBI Cyber Crime resource page</a></p>
