Description

Department: Care Coordination

Manager Title: Assistant Director of Complex Care

FLSA: Non-Exempt

Job Summary:

Responsible for providing emotional and physical support, in accordance with Doula scope of practice, to pregnant and parenting patients seeking care for substance use recovery during the prenatal, labor/delivery, and post-partum periods, and provide support to their families. Collaborate with Assisted Recovery Care (ARC) team in coordinating care for patients seeking recovery care

Essential Duties & Responsibilities:

• Supports patients’ navigation of prenatal care, substance use disorder care, and postpartum care by phone, in-clinic, and via home-based visits throughout prenatal and post-partum period.
• Provide direct service to pregnant participant and family during labor and delivery at the hospital by assisting in communication between participant and caregiver as well as providing measures of comfort during and prior to the birth process.
• Maintain patient confidentiality at all times per the policies and procedures.
• Maintain ethical behavior at all times per the policies and procedures.
• Responds to internal and external customer needs in a positive manner, utilizing principles of the AIDET model; exceeding their needs and expectations and providing the highest quality service to ensure the best possible outcomes.
• Data collection and submission that is in accordance with established guidelines.
• Attend all trainings and meetings as required by the program.
• Plan in-clinic and home-based services that will maintain supportive relationships with the mother/family while providing information directed toward identified goals (birth plan.)
• Submit documentation and data collection in accordance with established timelines regarding prenatal, intra-partum, and post-partum activities.
• Provide assistance in overcoming barriers (transportation, housing, food…etc.) by referring for collateral services as needed.
• Administer screening and assessments with child and family as required by program.
• Facilitate perinatal support groups utilizing a group curriculum that focuses on prenatal education, parent-infant relationships and breastfeeding
• Complete all Core Curriculum training(s) required for this position.
• Perform all other duties as assigned

Key Competencies:

• Dependable and reliable, demonstrating motivation to attend multiple births per month.
• Takes initiative to proactively recognize problems/opportunities and develop appropriate strategies to deal with them.
• Ability to manage multiple and competing demands and establish priorities. Ability to learn quickly and adapt to change in processes and organization.
• Makes data driven supported decisions wherever possible considering all relevant facts.
• Ability to work independently and as part of a collaborative team in order to meet health division goals and priorities. Acts cooperatively and contributes to teamwork. Willingness to act as a strong team player and bring an optimistic level of energy to the team.
• Maintains professional, technical and technological proficiency in all aspects of the job.
• Excellent oral and written skills. Communicates decisions promptly, clearly.
• Excellent organizational skills and attention to detail, deadlines and program compliance.

Experience/Training:

• Constantly communicates with patients, families, and other healthcare providers. Must be able to exchange accurate information in these situations.

Education/Certifications/Licenses:

• High school diploma or GED required
• Associates or Bachelor’s degree in related field is preferred
• Current and valid CPR card
• B.A./ B.S. degree in social/human services, psychology or related field preferred;
• CADC, CPRS, or CRSS certification preferred
• Completion of Doula coursework at an approved school within 6 months of hire
• Note: Not required to be an Illinois Medicaid Certified Doula. May pursue certification while in role. Once certification is obtained, Doula Trainee will work with PCC to begin credentialing process and move into Certified Doula role.

Physical Demands:

• Must be able to cover other shifts as necessary.
• Ability to work late evening hours, weekend hours and scheduled holidays
• Must be able to remain in a stationary position 50% of the time.
• Must be able to move around the clinic site 50% of the time.
• Constantly operates a computer, computer printer, copy machine, and telephone.
• Occasionally positions self to maintain exertion of physical strength to move objects of 10 pounds from one level to another.
• Must be able to transport from one site to another.
• Must be able to cover other shifts as necessary.

Language Skills:

• Ability to read and write proficiently using the English language.
• Bilingual English/Spanish preferred/at some locations required.