Phone Agent/Scanner

About the position

JOIN OUR TEAM AND MAKE A DIFFERENCE! We are seeking a full-time Phone Agent/Scanner at our Pediatric and Prenatal Clinic located at 316 Chandler Avenue. ECHO Community Healthcare is a Federally Qualified Healthcare Center that provides quality healthcare to all members of our community, including the insured, uninsured, under-insured and homeless. We currently employ over 150 dedicated team members who truly embrace the mission of serving and making a difference in the lives of others in a positive, supportive and collaborative environment. We serve a population of approximately 15,000 and provide various clinical and community outreach services at six full time clinics. NO EVENINGS, NO WEEKENDS-13 PAID HOLIDAYS! BENEFITS DAY 1! Job Summary This position is responsible for answering incoming calls and properly directing those calls, scheduling appointments and providing the proper follow-up. Schedule: 8 hour shift Monday to Friday Please, no phone calls. BENEFIT PACKAGE: ECHO Community Healthcare is committed to creating the best possible work environment for our employees and offers a competitive compensation and benefits package including Medical, Dental, Vision, Generous PTO, Basic and optional life insurance, EAP, 403(b) to include 50% employer match. Visit our website, www.echochc.org, to apply online and learn more about us!

Responsibilities

  • answering incoming calls
  • properly directing calls
  • scheduling appointments
  • providing the proper follow-up

Requirements

  • High school diploma/GED (required)
  • Ability to work in a high volume call environment
  • Ability to multi-task

Nice-to-haves

  • Customer Service: 1 year (preferred)
  • EPIC: 1 year (preferred)
  • Medical Office: 1 year (preferred)
  • Spanish (preferred)

Benefits

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
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