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Prime Asset Services (PAS) - Client Service Representative

February 19, 2026

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position. The Prime Asset Services (PAS) client services team is the first point of contact for all Prime client queries relating to the Asset Services. It will be the client service representative’s responsibility to ensure all issues are addressed in a timely manner, escalating matters to the line and department managers within Asset Services and relevant business Client Service Representative as and when required. The key oversight elements of this role are: <ul style="margin-bottom: 0.0in; margin-top: 0.0px;"><li style="margin: 0.0in 0.0in 0.0in 0.0px; font-size: 12.0pt; font-family: 'Times New Roman', serif;">Dedicated point of Contact with Prime Brokerage clients and Front Office</li><li style="margin: 0.0in 0.0in 0.0in 0.0px; font-size: 12.0pt; font-family: 'Times New Roman', serif;">Ensure the team have communicated all corporate actions to stakeholders in a timely fashion</li><li style="margin: 0.0in 0.0in 0.0in 0.0px; font-size: 12.0pt; font-family: 'Times New Roman', serif;">Monitor Ex Date / Pay Date Bookings to ensure entitlement posted</li><li style="margin: 0.0in 0.0in 0.0in 0.0px; font-size: 12.0pt; font-family: 'Times New Roman', serif;">Ensure events are elected and act as escalate to retrieve from client if late/non responsive</li><li style="margin: 0.0in 0.0in 0.0in 0.0px; font-size: 12.0pt; font-family: 'Times New Roman', serif;">Ensure all emails actioned or responded to within 2 hours.</li><li style="margin: 0.0in 0.0in 0.0in 0.0px; font-size: 12.0pt; font-family: 'Times New Roman', serif;">Escalate delayed processes</li><li style="margin: 0.0in 0.0in 0.0in 0.0px; font-size: 12.0pt; font-family: 'Times New Roman', serif;">Provide out of hour’s coverage of all Prime related regions i.e. reviewing London /Hong Kong Mail Box</li><li style="margin: 0.0in 0.0in 0.0in 0.0px; font-size: 12.0pt; font-family: 'Times New Roman', serif;">Assist client on completing documentation related to events</li><li style="margin: 0.0in 0.0in 0.0in 0.0px; font-size: 12.0pt; font-family: 'Times New Roman', serif;">Act as an interface between clients and internal operations teams</li><li style="margin: 0.0in 0.0in 0.0in 0.0px; font-size: 12.0pt; font-family: 'Times New Roman', serif;">Monitor client re-hype positions and escalating for the position to be returned prior to key dates</li><li style="margin: 0.0in 0.0in 0.0in 0.0px; font-size: 12.0pt; font-family: 'Times New Roman', serif;">Provide value add service to clients by stepping in where required to assist on proxy vote issues</li></ul> The team are also responsible for the Prime CASS short fall sign off, elements of client reporting and review of systemic errors. The successful candidate will be responsible for building and developing the product offering to meet client expectations and adhere to industry best practice.The supervisor will also be expected to actively participate in both Prime and broader Asset Services projects as and when they occur and ensure delivery is made with good quality. Qualifications: <ul style="margin-top: 0.0in; margin-bottom: 1.0E-4pt;"><li style="margin: 0in 0.05in 0.0001pt 0px; line-height: 12pt; text-align: justify; font-size: 12pt; font-family: Helv, sans-serif;">The candidate would need extensive working knowledge of managing complex and large inventory positions for corporate action and income events in EMEA markets. It is crucial the candidate has practical and working knowledge. Accuracy is of the utmost importance.</li><li style="margin: 0in 0.05in 0.0001pt 0px; line-height: 12pt; text-align: justify; font-size: 12pt; font-family: Helv, sans-serif;">An understanding of the non EMEA markets Corporate Action and Income processes is beneficial. </li></ul> As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future! Your final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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