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Principal Pensions Administrator LGPS / Police & Fire (hybrid/remote working options)

February 24, 2026

Principal Pensions Administrator LGPS/Police & Fire Hybrid working with 2 days in Preston, Lancashire or remote if you qualifyFully home working contracts for candidates living 50+ miles from our offices in PrestonSalary circa £33,000 – £43,000 per annum, DOE37 hours per week A glance at the role: We are currently seeking a Principal Pensions Administrator to join our Member Services department on a full-time, permanent basis. As a Principal Pensions Administrator, you will provide technical pensions support across LGPS/Police & Fire to the Operations Manager, while applying your experience to administration processes. You will support in ensuring client SLAs are delivered through focusing on operational excellence, high levels of accuracy and delivering an excellent member experience. Playing a key part in the development of administration staff within the teams, you will also lead on supporting any project work or audit activity. Ensuring that complex cases are completed accurately and with minimal issues arising by confirming that all pension calculations are correct. Supporting the improvement of our service, you will share your technical and process knowledge with the team and maximise the use of new technologies to improve the accuracy of pensions calculations. Additionally, you will proactively identify opportunities to minimise data breaches, errors and overall complaints. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development, where you will be supported to reach your full potential. So, if you’ve been looking for the opportunity to enhance your experience by joining a leading pensions organisation, we can’t wait to hear from you! A bit about us: Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: - £33,000 – £43,000 per annum, dependent on experience- 25 days’ holiday, plus bank holidays and 2 additional concessionary days and a half day for your birthday, with the ability to 'buy and sell' leave- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions- Access to health or dental plan- Access to our Enhanced Employee Assistance Programme for when you might need some support- The opportunity to earn through our Employee Referral Scheme- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site’- Opportunities to attend Wellbeing webinars and social events- Daily free fruit and snacks are available to you in our office- Free car parking in Preston City Centre What you will be doing: - Support the Pensions Operation Manager to improve service quality and business efficiency- Deliver an ongoing improvement in quality through technical pensions support to the team, and ensure technical and process knowledge is shared across the team members- Process or check complex cases where required, ensuring the accuracy of pension calculations produced and the general quality of work is to a high standard, with minimal issues arising through quality and checking processes- Proactively identify and embed ways to reduce the number of complaints, data breaches and errors- Provide ad-hoc support for business projects and audits- Continually review and challenge processes to maximise use of new technology (including UPM) and automation of processes to improve efficiency and accuracy of calculations- Support with staff development where required- Deputise for the Team Leader / Operations Managers in their absence- Act as a role model for other staff- Comply with LPPA’s Data Protection and Information Security policies and any relevant GDPR legislation What we need from you: To be considered as a Principal Pensions Administrator, you will need: - Extensive experience in administering Local Government Pensions Schemes or Fire & Police schemes, ideally with at least 5 years’ experience- In-depth technical LGPS or Police & Fire pensions knowledge- Problem-solving skills- Highly accurate working standards- Highly efficient working methodologies- To be a consistent high performer Desirable: - Good knowledge of the UPM system- Pensions Qualifications (PMI or equivalent)- Training experience

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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