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Programs and Business Operations Lead, Airbnb Services

February 17, 2026

<div class="content-intro">Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</div>The Community You Will Join: Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe. Airbnb Services offer guests access to vetted local experts who provide a wide range of offerings—including meals, wellness, photography, and more— to elevate the travel experience. By creating a trusted marketplace for quality services, Airbnb empowers travelers to make every trip memorable while opening new opportunities for hosts to showcase their unique skills. The Difference You Will Make: We are looking for a Programs and Business Strategy Lead to help drive the expansion of Airbnb’s new Services business. This role will support senior leaders, while also owning projects that shape the future of Services. You’ll provide analytical and strategic horsepower, align cross-functional teams, and help translate insights into action. The right candidate thrives in a fast-moving, ambiguous environment and wants to make a visible impact on this new business at Airbnb. This role requires candidates to be based in the United States, preferably in the Pacific or Mountain time zones. Relocation support is available. A Typical Day: <ul> <li style="font-family: arial, helvetica, sans-serif;">Analytics: Use SQL and advanced spreadsheet skills to surface insights and build scalable reporting that helps the team track performance and make better decisions.</li> <li style="font-family: arial, helvetica, sans-serif;">Insights: Partner with Analytics and Finance teams to deliver actionable insights to leadership. Distill complex data into clear takeaways that influence strategy.</li> <li style="font-family: arial, helvetica, sans-serif;">Strategic Projects: Lead and contribute to initiatives that drive growth and efficiency for Services, balancing near-term problem solving with long-term scaling.</li> <li style="font-family: arial, helvetica, sans-serif;">Cross-functional Collaboration: Work closely with product, marketing, finance, operations, and supply teams to align on priorities and deliver results.</li> <li style="font-family: arial, helvetica, sans-serif;">Innovation & Growth: Take ownership of assigned initiatives—shaping plans, owning outcomes, and identifying the next opportunities to scale.</li> <li style="font-family: arial, helvetica, sans-serif;">Storytelling: Develop high-quality presentations that communicate strategy, insights, and business performance clearly and persuasively.</li> </ul> Your Expertise: <ul> <li style="font-family: arial, helvetica, sans-serif;">Experience: 10+ years in strategy, operations, or business leadership roles within high-growth environments. Experience building and scaling new businesses.</li> <li style="font-family: arial, helvetica, sans-serif;">Education: BA/BS required; MBA or equivalent preferred.</li> <li style="font-family: arial, helvetica, sans-serif;">Analytical: Advanced SQL, Excel, and Google Sheets skills with the ability to translate data into strategy.</li> <li style="font-family: arial, helvetica, sans-serif;">Strategic & Operational: Proven ability to execute complex programs, improve processes, and manage multiple priorities.</li> <li style="font-family: arial, helvetica, sans-serif;">Communication: Strong presentation and storytelling skills; adept at engaging executives and cross-functional partners.</li> <li style="font-family: arial, helvetica, sans-serif;">Collaboration: Track record of aligning diverse teams and fostering accountability and transparency.</li> <li style="font-family: arial, helvetica, sans-serif;">Adaptability: Comfortable navigating ambiguity and working independently in a startup-like environment.</li> <li style="font-family: arial, helvetica, sans-serif;">Mindset: Positive, resourceful, and solutions-oriented, with genuine enthusiasm for Airbnb’s mission and community.</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description">How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.</div><div class="title">France Annual Pay Range</div><div class="pay-range">€96.000—€120.000 EUR</div></div><div class="pay-input"><div class="description">How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.</div><div class="title">Ireland Annual Pay Range</div><div class="pay-range">€105.000—€131.000 EUR</div></div><div class="pay-input"><div class="description">How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.</div><div class="title">United Kingdom Annual Pay Range</div><div class="pay-range">£95,000—£120,000 GBP</div></div></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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