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Receptionist (Full Time)

March 5, 2026

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

Full Time Receptionist

We are currently recruiting for an experienced Receptionist to join us at Hale Country Club & Spa in Altrincham .

We are looking for a talented, passionate individual to join our team and create memorable guest experiences. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards.

Main Duties of the Role

Welcoming members and guests to the club
Answering phones from prospective customers and clients, taking messages and delivering them
Completing administrative tasks such as filing and photocopying
Responding to requests for help and information
Monitoring the front desk and answering incoming calls, greeting customers as they enter the gym, and answering questions about the facility's services
Processing membership applications and fees and issuing memberships
Updating member records with new contact information and payment details
Maintaining membership records and processing fees as directed by management
Collecting payment from members for gym services rendered
Explaining facility policies and procedures to new members and helping them get acquainted with the facility

Requirements

Problem-solving abilities
Strong communication and interpersonal skills
Excellent customer service skills
Flexibility and the ability to respond appropriately to changing situations
Discretion and sensitivity
The ability to maintain professional standards under pressure
Strong IT skills and knowledge of booking systems and software
Excellent administration and organisational skills

Benefits include:

Fantastic bedroom rates for yourself and F&F
20% off dining at the hotel
50% off dining at Hale Country Club & Spa, and complimentary monthly club membership
Up to 50% discounts on THG brands, including Myprotein, Lookfantastic, ESPA and many more!
Onsite GP (avoid the waits!)
Onsite physiotherapist
Annual leave entitlement rising every year with service plus your birthday off

About THG Experience

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa and King Street Townhouse Hotel. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

Each space is crafted with intention - from beautifully designed interiors and industry-leading wellness facilities to chef-led dining and thoughtfully delivered experiences. Our venues set the tone for modern luxury.

Hale Country Club & Spa

Hale Country Club & Spa is a private members' destination dedicated to elevated wellbeing. Designed for those who value performance as much as restoration, it offers an environment where fitness, luxury and community coexist.

From a premium gym floor and boutique spin studio to paddle courts, spa facilities and tranquil wellness spaces, every element supports a balanced lifestyle. Members and guests enjoy chef-led, nutritionally considered menus within vibrant social spaces as a space to reset and feel your very best.

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.

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