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Regional Field Trainer & Service Advisor

February 17, 2026

What to Expect

The location of this role will vary within the territory. This role will also include heavy travel, up to 90%, within the region or nearby territory. The position of Regional Field Trainer requires a candidate currently within Tesla's Technical Service division who is committed to advancing Tesla's mission. The responsibilities of this role will place a particular emphasis on elevating Technical Skill development and validation, and providing hands-on, on-site coaching.

As a Regional Field Trainer you will possess an exceptional aptitude for assessing technical competencies, crafting and delivering targeted performance support and coaching solutions, and cultivating robust working relationships within the field. Our ideal candidates are characterized by their proactiveness, organization skills, adaptability, results-driven mindset, and passion for and expert understanding of Tesla vehicles.

The Regional Field Trainer will report directly to either the Regional Manager or the Territory Operations Manager, with essential support from the Service Learning and Development Program Manager. As part of the Leadership Program, this role's primary objective is to broaden the scope of professional opportunities for individuals with exemplary customer service skills.

What You\'ll Do

Partner with Territory Director, Regional Service Managers, Service Managers, Service Coaches, and Training Team to identify training and development needs within their regions and work within markets to enhance core capabilities and ensure continuous process improvements
Provide on-site coaching and guidance to support the development of critical service skills as aligned with regional objectives
Develop individualized learning plans to ensure service employees and regions meet readiness targets or associated business metrics and review and provide feedback on training curricula developed by the Service Learning & Development team
Ensure that Training programs and processes are accurately and effectively communicated to the field
Provide ongoing training and development support in the field to ensure a problem-solving mindset is applied and effectively utilized across the Tesla Service domain
Provide customer-centric, service-based training focused on operational systems-including appointment preparation, service center applications, service metrics, customer satisfaction, warranty, and customer support-as well as competency in vehicle subsystems as they relate to customer experience (diagnosis, glazing, infotainment, DAS, electrical, chassis/NVH/thermal, communication, and de-escalation)
Co-coordinate schedule with leaders and training partners supporting service teams in the field

What You\'ll Bring

S3 Advisor or higher
Degree or certificate from a university program in Automotive Service Technology or an equivalent communication or automotive business qualification, or equivalent experience
Strong expertise in customer service and/or repair order writing and training, with the ability to research theories of operation and apply them practically to customer concerns and experiences
Ability to collaborate with and serve as a partner/consultant to regional leadership and staff
Highly skilled with common workplace and database software (PowerPoint, Excel, Word, Outlook, Teams)
Valid driver\'s license required; valid passport is preferred, up to 90% travel

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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