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Relief Call Center Dietetic Assistant (Newark, CA) (multiple openings & shifts)

March 10, 2026

0.0 FTE Part time Rotating - 08 Hour R2549326 Onsite 108340001 Dietary Facilities & Hospitality NEWARK, 7600 Gateway Blvd, CaliforniaIf you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Rotating - 08 Hour (United States of America)Located in the heart of Silicon Valley, Stanford Health Care’s (SHC) mission is to heal humanity through science and compassion, one patient at a time. The Food Services Department is a talented team of culinary and food service professionals devoted to offering patients, visitors, and staff a premium dining experience through locally sourced, sustainable food to support healing and wellness. Our Food as Medicine philosophy brings awareness to the critical link between eating healthy and living well. Relief Call Center Dietetic Assistants starting pay is $30.68 per hour. Shift Information • Day Shift – 5:55 am – 2:25 pm • Mid shift – 11:30 am – 8:00 pm • Evening Shift – 12:35 pm – 9:05 pm • Rotating 4 – 8-hour shifts A Relief Position does not have a set schedule, guaranteed hours, or benefits. While Relief employees may be included on the work schedule released every two weeks, many of their hours will come from a supervisor’s same-day call to come into work when needed. Relief Call Center Dietetic Assistant employees must be available to work both weekend days and two days during the week. After passing competency checks, Relief employees are eligible to apply for Part-Time or Full-Time Food positions, which have guaranteed hours and full benefits. All frontline Call Center Dietetic Assistants start as Relief workers.This is a Stanford Health Care job. A Brief Overview Receives phone calls in an off-site call/service center environment from hospital patients (or their families/caregivers) who are requesting Room Service for meal ordering; take orders and answer questions about menu items available for ordering and delivery to their rooms; assists them by entering orders for menu selections into a computerized food service system, in accordance with established call/service center standards, available menu items, and dietary restrictions; provides exemplary service and customer care. Relationships with Others • Employees in this class have regular telephone time with patients, visitors, clinical staff, and/or the public and in-person contact with co-workers. Supervision Received • While learning work standards, processes, and procedures, employees receive supervision and support from a supervisor or manager. As proficiency increases, supervision becomes general. • Employees in this class receive general supervision from a supervisor or manager who assigns work verbally or through written instructions (ie., standard of work) to provide structure and guidelines for assigned tasks and quality, and quantity expected, deadlines, and priority of assignments. • Employees perform the work as instructed and consult with the supervisor or manager for decision or help on deviations, problems, and unfamiliar situations not covered by instructions. • Work is reviewed by the supervisor or manager occasionally by observation and document review for accuracy, adequacy, timeliness, and conformance to instructions, work standards, guidelines and procedures. • Employees in this class follow all applicable regulatory requirements, department procedures and standards, and SHC policies while performing the work. Locations Stanford Health Care Education Qualifications<ul><li>High school diploma, or GED equivalent</li></ul> Experience Qualifications<ul><li>One (1) or more years of customer service, food service, and/or call-center experience.</li></ul> Required Knowledge, Skills and Abilities<ul><li>A practical knowledge of nutrition and medical terminology is desirable.</li><li>Basic computer skills and ability to quickly learn and become proficient in the use of menu ordering software.</li><li>Skilled in the use of the office equipment including (but not limited to): computers, calculators, telephones (including hands-free headset), fax machines, answering machines, and photocopy machines.</li><li>Strong interpersonal and customer service skills and ability to providing outstanding service at all times.</li><li>Ability to learn and work within established standards, policies and procedures affecting assigned work.</li><li>Ability to read and write and follow oral and written instructions.</li><li>Ability to answer telephones courteously.</li><li>Ability to communicate clearly, both verbally and in writing, and be understood by individuals of various ages.</li><li>Ability to maintain confidentiality and abide by all acceptable standards in safeguarding information to respect and protect patient privacy.</li><li>Ability to make sound judgments and decisions, problem solve as needed and maintain composure in stressful situations.</li><li>Good problem-solving skills and negotiation skills to work with patients in selecting meals that meet the guidelines of their diet order.</li></ul> These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective:<ul><li>Know Me: Anticipate my needs and status to deliver effective care</li><li>Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health</li><li>Coordinate for Me: Own the complexity of my care through coordination</li></ul>Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.Base Pay Scale: Generally starting at $30.68 - $34.58 per hourThe salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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