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[Remote] Account Manager, Full-Service REMS
Note: The job is a remote job and is open to candidates in USA. Syneos Health Commercial Solutions is a global company dedicated to improving patients' lives through biopharmaceutical therapies. The Account Manager will lead GRMR programs, build client relationships, and ensure project success by managing deliverables and coordinating with internal teams.
Responsibilities
- Builds positive working relationships with clients, staff, managers, leadership, and internal support teams
- Achieves billable utilization and managed book of business targets in service to client engagements
- Proactively seeks opportunities to build skills, experiences, and relationships by contributing to program engagements and internal initiatives
- Manages heavy workloads and competing responsibilities
- Primary person responsible for GRMR program(s) success
- Lead projects with cross functional involvement and supervise all functional areas that support the programs
- Primary customer contact for GRMR program(s). Manages day-to-day activities of the program and associated program team, overseeing all aspects of the project from start-up through close-out
- Acts as the day-to-day point person for the development and owner of client deliverables, management of the client relationship, financial oversight and contract
- Collaborates with core team and oversight roles to design, manage, and execute all aspects of a client engagement according to the customers business goals and expectations. Coordinates with additional support teams as needed through program lifecycle
- Optimizes work processes to maintain program scope, budget, timelines, and resource allocations. Accountable for program activities and leverages internal tools and tracking systems to ensure program objectives, milestones, and timelines are met
- Prepares for, attends, and facilitates client meetings and presentations
- Focal point for resolving project team member questions
- Manage revenue and invoicing for project(s)
- Serves as the primary liaison with customer(s)
- Proactively escalates problems as they emerge to project leaders
- Responsible for articulating customer needs via requirements to technology lead or designee. Final approval person for all program requirements
- Ensure project is conducted according to Syneos Health and customer SOPs, as applicable
- Maintain project documentation to be 'audit ready'
- Participate in sponsor/regulatory audits as required
- Leverages critical thinking and problem-solving skills to recommend creative ideas based on data analysis, personal experience, team guidance and industry best practices
- Works with program management/leadership to challenge and pressure test client recommendations, when appropriate. Anticipates and supports client needs, concerns, and challenges through the design of alternatives and contingency plans. Demonstrates resourcefulness
- Navigates and resolves program ambiguity, client changes, delays/expedites, and/or unexpected findings with maturity and professionalism. Maintains regular communication with program leadership
- Communicate with clients, team members, and program leadership on a regular basis. Proactively communicates when timing is at risk. 'Manages up' to keep program leadership informed of activities, team dynamics, project status, scope changes, potential risks, and business development opportunities
- Exhibits professional, positive, respectful, and mature interactions internally & externally
- Other duties as assigned
- Actively participates in company-sponsored events, training and professional development opportunities, meetings, and office and Advisory Group initiatives
- Drives a positive, collaborative, and professional team culture through words, attitude, and actions
- Understands personal strengths and development needs. Seeks feedback and coaching. Sets annual professional development goals and engages in appropriate developmental stretch opportunities
- Proactively seeks opportunities to expand knowledge of the biopharmaceutical industry, Consulting service offerings, and client products and markets. Deepens expertise in REMS requirements, service offerings, and/or functional areas
- Demonstrates Syneos Health core values in action and word
Skills
- Bachelor's or higher degree (e.g. MBA, PhD, PharmD) in business or life sciences, or PMI Certified Associate in Project Management (CAPM) / Project Management Professional (PMP) or equivalent with significant experience (5+ years)
- Ability to assess client needs and deliver high-quality, effective communications
- Must be fluent in English (written and spoken) with excellent PC skills including Microsoft Office, Internet fluency and other related tools
- Excellent interpersonal, communication, presentation and influencing skills
- Familiarity with Project Management tools (e.g. MS Project, SharePoint)
- Demonstrated project management experience required
- Experience managing successful working relationships in a cross-functional, matrix environment
- Ability to multi-task, think critically and prioritize competing high focus priorities
- Skilled in directing the work of others and driving results
- Aptitude for translating ambiguity and uncertainty into actionable next steps through resourcefulness, resiliency, and adaptability
- Strong meeting facilitation skills
- Excellent time-management skills
Benefits
- Health benefits to include Medical, Dental and Vision
- Company match 401k
- Flexible paid time off (PTO)
- Sick time
Company Overview
