[Remote] Business Sales Call Center Representative

Note: The job is a remote job and is open to candidates in USA. TDS Telecom is dedicated to connecting people through innovative fiber internet technology. They are seeking a Business Sales Call Center Representative to manage and grow an existing customer base while acquiring new business accounts, focusing on sales and customer support.

Responsibilities

  • Meet or exceed monthly sales and revenue growth goals for products and services via inbound/outbound calls
  • Actively manage existing account base (via inbound-out bound calls/email), acting as their resource for sales negotiations, (includes moves, adds and changes to the account) to ensure we retain customers and reduce market churn
  • Grow existing account base through inbound/outbound calls and emails
  • Discuss with decision makers to uncover sales opportunities with new prospects and existing account base
  • Serve as the resource for sales negotiation with existing small business accounts
  • Create proposals, write, and submit accurate and timely new orders following the established sales process
  • Respond and handle customer’s account incidents in a timely manner
  • Customer follow-up on service orders and coordinate local technical teams and communicate with all other necessary teams as needed
  • Work within a team to handle projects that improves customer’s services
  • Provide referrals to the outside and account management teams for our MIP suite of products
  • Maintain personal knowledge on product and service offerings (including new and upcoming services, products, and promotions), contact information, contact database(s), and activity and outcome reporting

Skills

  • 1+ years sales experience with individual monthly quotas
  • 1+ years customer service
  • Experience working with executives, business owners and decision makers via the telephone and e-mail
  • Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs
  • Self-motivated and comfortable accepting responsibility for achieving defined sales targets
  • Strong communication and interpersonal skills, oral and written
  • Ability to establish and maintain excellent working relationships
  • Advanced sales and/or customer service skills a plus
  • Ability to adapt to rapid change and fast-paced environment while incorporating time management skills
  • Working knowledge of Microsoft suite of products, as well as SABRE, DESI, MetaSolv, Cobra, and all customer information systems

Benefits

  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Life Insurance
  • 401(k) Plan
  • Generous Vacation & Paid Sick Leave
  • Seven Paid National Holidays & One Floating Holiday
  • Paid Parental Leave (6 weeks after 12 months of employment)
  • Adoption & Surrogacy Assistance
  • Employee Assistance & Wellness Programs
  • Short-Term & Long-Term Disability
  • TDS Service Discounts
  • Education Assistance
  • Paid Volunteer Time

Company Overview

  • TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to a mix of small to mid-sized urban, suburban and rural communities throughout the U.S. It was founded in 1969, and is headquartered in Madison, WI, US, with a workforce of 1001-5000 employees. Its website is http://www.tdstelecom.com.

 

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