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[Remote] Claims Assistant - Casualty
Note: The job is a remote job and is open to candidates in USA. AXA is a leading company in the insurance industry, known for its innovative approach to risk solutions. The Claims Assistant role involves supporting critical claims operational activities, focusing on administrative processes and assisting Claims Operations with various tasks.
Responsibilities
- Support first notice of loss and new claim setup processes and also support with the general claims inbox
- Input & route financial transactions in accordance with authority levels to Claims Specialists and Managers
- Triage queries/ route calls from external contacts (e.g., brokers, insureds, claimants) to support the Claims teams
- Process and distribute mail; attach documents to files
- Request and input W9s in the Claims databases for vendors
- Produce and maintain spreadsheets to enhance data presentation and data analysis
- Assist with low-level IT related issues from Claim Specialists and Claims Managers
- Complete regulatory and compliance claim reports on behalf of the Claims team
- Assist with coordination for audits
- Assist Claims staff with drafting reports and correspondence
- Issue deductible and past due letters
- Processing of closed files and shipments to outside storage facility
- Assist ESS staff with inquiries regarding the processing of transitioned functions and provide assistance with training to ESS staff where necessary
- Participate in inter-team and intra-team ad hoc projects as required
Skills
- Experience within the insurance industry administrative support experience (claims experience a “plus”
- Working command of Microsoft Office products (Word, Excel, Powerpoint)
- Verbal and written communication skills are important to the position responding to telephonic and written inquiries
- Capable of working and collaborating within a virtual team environment with either local or remote supervision
- Eager to learn and focused on continuously improving administrative skills
- Proven track record of consistently providing first class customer service internally and externally
Benefits
- Competitive retirement savings plan
- Health and wellness programs
- Wide range of learning opportunities for colleagues
Company Overview
