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Remote - Customer Support Specialist (English Speaking, EU Time zone)

February 20, 2026

Welcome to Torrero - all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 30,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number of sports events and easy payment options, we cater to diverse interests. Available in 35+ languages, we make gaming accessible worldwide. About the role: We are looking for a customer support specialist with English language, strong communication skills and excellent organizational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company. If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace. You will be doing: <ul> <li>Answer to incoming requests from customers via live chat</li> <li>Identify customer needs and help customers use specific features</li> <li>Analyze and reporting product malfunctions</li> <li>Follow up with customers to ensure their basic technical and product related issues are resolved</li> <li>Gather customer feedback and share with our Product, Sales and Marketing teams</li> </ul> Your expertise to meet the requirement: <ul> <li>You should be proficient in English language</li> <li>You must have work experience in support</li> <li>You must have excellent communication skills</li> <li>You should have strong teamwork skills</li> <li>You should have excellent PC skills</li> <li>You must have high attention to details</li> <li>You should have multi-tasking abilities</li> <li>You must be flexible to work in different shift schedules (day & evening & night) and on weekends</li> </ul> We appreciate: <ul> <li>Ability to quickly and efficiently solve tasks</li> <li>Independence, responsibility, initiative, and keep attention to detail</li> <li>A flexible and systematic approach to solving complex problems</li> <li>Experience in sports betting/gambling industry is a plus </li> </ul> We offer: <ul> <li>Competitive salary</li> <li>Amicable work environment and supportive team members</li> <li>Full-time remote opportunity</li> <li>Real career opportunities and professional growth </li> <li>The great team across the world</li> </ul> Hiring Stages: <ul> <li>Online Assessment</li> <li>Introductory Call </li> <li>Hiring Manager Round</li> <li>Reference check</li> <li>Offer letter</li> </ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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