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[Remote] Director, Partner Digital Transformation and Success
Note: The job is a remote job and is open to candidates in USA. Docusign is a leading company that provides solutions for agreement management, helping over 1.5 million customers worldwide. The Director of Partner Digital Transformation & Success will shape the partner experience through innovative digital and AI-driven solutions, focusing on empowering partners to succeed in their engagement with Docusign.
Responsibilities
- Define and drive a holistic digital transformation strategy for the partner ecosystem, focused on empowering partners with intuitive, intelligent experiences
- Create a clear vision for how AI and digital tools enhance partner learning, co-selling, solution-building, and long-term success
- Lead the integration of Agentic AI platforms that simplify partner workflows, personalize engagement, and provide on-demand guidance, insights, and resources
- Champion the adoption of AI tools that help partners be more autonomous, informed, and effective in driving joint business
- Act as a strategic advisor to partners listening to their needs and translating them into AI-enabled experiences that remove friction and unlock new opportunities
- Partner with internal teams to create solutions that strengthen communication, collaboration, and value creation across the ecosystem
- Develop high-impact enablement programs e.g. training, workshops, digital learning, and in-platform guidance to help partners fully leverage new AI and digital capabilities
- Lead the cultural shift toward more digital, data-informed, and collaborative partner interactions
- Collaborate with docusign technology services team, partner teams, product, and executive leadership to ensure digital initiatives reflect partner needs and enhance the overall partner journey
- Serve as a voice of the partner in shaping platform roadmaps and experience improvements
- Establish KPIs that track partner engagement, digital experience quality, AI adoption, and overall ecosystem health
- Use partner feedback and data insights to refine and evolve digital capabilities and enablement programs
Skills
- 12+ years of relevant experience
- Experience in partner enablement, partner ecosystem strategy, or customer success, with a demonstrated ability to influence and align diverse stakeholders across functions
- Bachelor's degree in computer science, engineering, data science, or a related technical field
- Proven track record designing, building, and scaling agentic AI platforms or advanced AI-driven digital experiences that enhance partner engagement, supported by strong data and analytics skills to define KPIs, build dashboards, and translate insights into measurable improvements in the partner journey
- Ability to translate complex AI and digital technologies into clear, compelling value propositions and use cases for partners
- Exceptional communication, relationship-building, and cross-functional collaboration skills, with the ability to act as a strategic advisor to partners and internal teams
- Demonstrated ability to lead digital transformation and cultural change—driving adoption of AI-led, data-informed, and collaborative partner experiences
- Master's degree (MS) in computer science, engineering, data science, or a related technical field strongly preferred; an MBA will also be considered for candidates who demonstrate substantial hands-on technical expertise, including the ability to code and build AI systems
Benefits
- Paid Time Off: earned time off, as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching, online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Company Overview
