[Remote] Executive Resolutions Specialist - Home Solutions

Note: The job is a remote job and is open to candidates in USA. Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. The Executive Resolutions Specialist will be the primary contact for customer escalations, managing inquiries from various channels while ensuring excellent customer service and tracking escalation data for reporting purposes.


Responsibilities

  • Responsible for executive escalations and incident management program by investigating, troubleshooting and resolving written customer concerns across multiple channels
  • Manage multiple issues/cases at one time simultaneously based on workload
  • Interact with customers related to written escalated concerns in public and/or social media platforms
  • Analyze and take action on the best possible outcome based on potential risk for an amicable resolution
  • May identify opportunities for a process improvement for the betterment of the overall customer experience and/or Assurant Operations from a cost saving perspective
  • Identify what is most important, simplify the problem to identify the key question being asked, develop appropriate analysis, and deliver easily understood actionable analysis
  • Required to log and track each issue in multiple tracking systems for the purpose of generating reports
  • Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner with ongoing status and/or solution
  • Responsible for drafting written correspondence and reviewing with leadership before responding to escalations by assigned due date
  • ACA (Accredited Claims Adjuster’s license) License may need to be acquired and maintained to be part of this team
  • Multiple shifts available including a weekend (Sat.) shift

Skills

  • Associate's Degree in Business, Marketing, or equivalent experience or
  • 2 + years in experience in business analysis, research, or related fields or
  • 2 + years in experience in business writing or
  • 2 + years in experience Consumer Relations and/or Team Lead experience in Operations with customer escalation experience
  • ACA (Accredited Claims Adjuster's license) License must be acquired and maintained to be part of this team. (Upon Request)
  • Ability to apply learned knowledge of campaign through evaluation or coaching sessions
  • Proficient in MS Word, Excel and other MS Office Applications
  • Must have strong written and verbal communication skills
  • Consistent performance in all areas that reflect the standard required by the company
  • Ability to handle multiple tasks simultaneously with priorities
  • Strong analytical & problem-solving skills
  • Strong customer service skills
  • Must have proven ability to make sound judgments in resolving customer issues and provide corporate level customer service
  • Strong organization skills and time management skills
  • Bilingual (Spanish/English)
  • Understanding of client contracts, operations, company products & services

Company Overview

  • Assurant provides protection products and related services to safeguard companies against risks. It was founded in 1892, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is https://www.assurant.com/.

  • Company H1B Sponsorship

  • Assurant has a track record of offering H1B sponsorships, with 7 in 2025, 12 in 2024, 24 in 2023, 34 in 2022, 6 in 2021. Please note that this does not guarantee sponsorship for this specific role.

  • Back to blog
    Ads

    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

    Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...