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[Remote] Field Service Engineer (m/f/d) – 3D Metal Printing Systems
Note: The job is a remote job and is open to candidates in USA. Colibrium Additive, a GE Aerospace company, is a leader in metal additive manufacturing. They are seeking a proactive, customer-focused Field Service Engineer to install, maintain, and support state-of-the-art 3D metal printing systems, solving complex technical issues and enabling customer productivity.
Responsibilities
- Install and optimize systems: Perform installation, commissioning, calibration, and performance tuning of 3D metal printing systems to ensure peak reliability and uptime
- Maintain and troubleshoot: Execute preventive maintenance, diagnostics, and repairs—both on-site and remotely—to resolve issues quickly and safely
- Own the service workflow: Document service activities, manage cases in our service CRM, and maintain accurate records, parts usage, and reports
- Champion the customer: Provide hands-on training, best practices, and guidance to help customers get the most from their systems
- Safeguard quality: Conduct inspections, adhere to procedures, and ensure work meets the highest safety and quality standards
- Drive improvement: Capture and escalate quality deviations, recurring issues, and machine insights to engineering and product teams
- Build relationships: Serve as a trusted partner to customer teams, fostering satisfaction, adoption, and long-term success
- Adapt and deliver: Balance planned PMs with urgent interventions, and prioritize effectively in dynamic environments
Skills
- Demonstrated background in service and/or field service for complex electromechanical systems, industrial equipment, or machine tools
- Qualified in Electrical Engineering, Mechatronics, or Mechanical Engineering (or equivalent technical apprenticeship/qualification)
- Strong troubleshooting across electrical, mechanical, and controls; familiarity with lasers, sensors, pneumatics, PLCs, and safety systems is a plus
- Willingness to travel frequently across Ireland and the EMEA region, sometimes on short notice
- EU or UK work authorization that allows work in Ireland (or appropriate Irish work authorization)
- Fluent in English; strong documentation and customer-facing communication skills
- Based in or willing to relocate to the Cork area; clean driving record
- Experience with additive manufacturing, CNC/laser systems, vacuum systems, or industrial automation
- Exposure to service CRMs, remote diagnostics tools, and digital service workflows
- Knowledge of EHS standards and quality systems (e.g., ISO)
Benefits
- Competitive compensation and benefits
- Company vehicle and tools for field service
- Work with cutting-edge technology in the additive manufacturing industry
- A collaborative, inclusive environment with strong commitment to employee safety and wellbeing
- Learning and career growth through training, certifications, and global exposure
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