[Remote] Field Service Engineer (m/f/d) – 3D Metal Printing Systems

Note: The job is a remote job and is open to candidates in USA. Colibrium Additive, a GE Aerospace company, is a leader in metal additive manufacturing. They are seeking a proactive, customer-focused Field Service Engineer to install, maintain, and support state-of-the-art 3D metal printing systems, solving complex technical issues and enabling customer productivity.


Responsibilities

  • Install and optimize systems: Perform installation, commissioning, calibration, and performance tuning of 3D metal printing systems to ensure peak reliability and uptime
  • Maintain and troubleshoot: Execute preventive maintenance, diagnostics, and repairs—both on-site and remotely—to resolve issues quickly and safely
  • Own the service workflow: Document service activities, manage cases in our service CRM, and maintain accurate records, parts usage, and reports
  • Champion the customer: Provide hands-on training, best practices, and guidance to help customers get the most from their systems
  • Safeguard quality: Conduct inspections, adhere to procedures, and ensure work meets the highest safety and quality standards
  • Drive improvement: Capture and escalate quality deviations, recurring issues, and machine insights to engineering and product teams
  • Build relationships: Serve as a trusted partner to customer teams, fostering satisfaction, adoption, and long-term success
  • Adapt and deliver: Balance planned PMs with urgent interventions, and prioritize effectively in dynamic environments

Skills

  • Demonstrated background in service and/or field service for complex electromechanical systems, industrial equipment, or machine tools
  • Qualified in Electrical Engineering, Mechatronics, or Mechanical Engineering (or equivalent technical apprenticeship/qualification)
  • Strong troubleshooting across electrical, mechanical, and controls; familiarity with lasers, sensors, pneumatics, PLCs, and safety systems is a plus
  • Willingness to travel frequently across Ireland and the EMEA region, sometimes on short notice
  • EU or UK work authorization that allows work in Ireland (or appropriate Irish work authorization)
  • Fluent in English; strong documentation and customer-facing communication skills
  • Based in or willing to relocate to the Cork area; clean driving record
  • Experience with additive manufacturing, CNC/laser systems, vacuum systems, or industrial automation
  • Exposure to service CRMs, remote diagnostics tools, and digital service workflows
  • Knowledge of EHS standards and quality systems (e.g., ISO)

Benefits

  • Competitive compensation and benefits
  • Company vehicle and tools for field service
  • Work with cutting-edge technology in the additive manufacturing industry
  • A collaborative, inclusive environment with strong commitment to employee safety and wellbeing
  • Learning and career growth through training, certifications, and global exposure

Company Overview

  • GE Aerospace is a provider of jet and turboprop engines, as well as integrated systems. It was founded in 1892, and is headquartered in Cincinnati, Ohio, USA, with a workforce of 10001+ employees. Its website is https://www.geaerospace.com.

  • Company H1B Sponsorship

  • GE Aerospace has a track record of offering H1B sponsorships, with 33 in 2025, 46 in 2024, 70 in 2023, 63 in 2022, 49 in 2021, 89 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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