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[Remote] Lead, Payment Risk Operations
Note: The job is a remote job and is open to candidates in USA. Roblox is a platform where millions explore, create, and connect through immersive digital experiences. As a Lead in Payment Risk Operations, you will support the Creator community by managing payment processes and investigating potential fraudulent activities to ensure compliance and security.
Responsibilities
- Process and approve high-value payments through our external processor (Tipalti), identifying and resolving systematic issues to improve efficiency and accuracy
- Execute in-depth investigations into anomalous money movements and potential money laundering activities (AML), investigating sophisticated abuse vectors such as regional pricing abuse, item exploits, and unauthorized resale
- Implement and operationalize risk rules, ensuring accurate execution and continuously surface insights to support future policy refinement
- Generate actionable analysis on the size and scope of emerging threats to help inform the product and engineering roadmap for new defenses
- Conduct manual reviews and own the end-to-end validation for high-risk accounts and transactions within our ecosystem
- Manage and verify complex tax documentation (W-8/W-9) for domestic and international payees during mass payment cycles to ensure full compliance
- Monitor payment SLAs, analyze performance, and propose workflow improvements to enhance chargeback win rates and reduce payment friction
- Act as a primary escalation point for sensitive Creators communications regarding payment disputes, account security, and compliance issues, providing clear and empathetic resolutions
- Partner cross-functionally with Safety, Legal, Engineering, and Finance teams to surface insights, codify new abuse policies, and answer critical business questions
- Mentor junior specialists by providing expert guidance on complex cases and fostering a culture of excellence within the team
Skills
- 5-7+ years in payments, risk, compliance, owning operational workflows, leading projects, and managing large-scale payment systems, with proven experience solving complex cases
- Demonstrated ability to assess complex data, identify fraud patterns, and develop effective mitigation strategies
- Advanced proficiency with data analysis and visualization tools (Tableau, Excel/Google Sheets)
- Deep understanding of the payments ecosystem and associated regulatory frameworks, including AML regulations, KYC/CIP requirements, and sanctions screening
- Outstanding written and verbal communication skills, with the ability to articulate complex payment and risk issues clearly to Creators, internal stakeholders, and leadership
- Demonstrated ability to lead projects, influence cross-functional partners, and guide junior team members
- Hands-on experience with payment processing platforms (e.g. Tipalti), CRM systems (e.g., Zendesk), and identity verification tools (e.g., Veriff) are highly preferred
Benefits
- Equity compensation
- Benefits as described on this page
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