[Remote] Member Enrollment Representative

Note: The job is a remote job and is open to candidates in USA. Christian Healthcare Ministries (CHM) is a nonprofit health care sharing ministry for Christians. The Member Enrollment Representative plays a vital role in increasing membership through various communication channels while ensuring exceptional member experience.


Responsibilities

  • Meet sales targets, goals, and performance expectations
  • Engage in inbound and outbound phone sales (no cold calling) to assist and guide prospective members through the enrollment process
  • Establish referrals, build relationships, and develop contacts with potential prospects
  • Respond promptly and professionally to prospective member calls and inquiries
  • Ensure delivery of high-quality, Christ-centered service
  • Address member questions, concerns, and provide thoughtful recommendations
  • Assist in retaining memberships when appropriate
  • Respond to emails, calls, and voicemail promptly
  • Clearly explain CHM guidelines, programs, and options to members
  • Offer suggestions for improvement to the Member Enrollment Supervisor and Team Leader
  • Maintain professionalism, empathy, and a positive attitude
  • Demonstrate strong communication skills in both phone and written correspondence
  • Uphold CHM’s Core Values and Mission Statement in all interactions
  • Collaborate with other departments, including Member Services, Marketing, and Communications, to ensure seamless member experience
  • Gain a deep understanding of the Member Enrollment Team’s structure and objectives
  • Input, track, and manage prospects using HubSpot and internal CHM systems
  • Develop ongoing relationships with prospects through consistent and intentional follow-up
  • Demonstrate Christian values and adhere to ethical and legal business practices
  • Support CHM initiatives and departmental goals as assigned

Skills

  • Strong verbal and written communication skills, including professional phone and email etiquette
  • Proficiency in CHM guidelines, programs, and policies (training provided)
  • Competence with Microsoft Office Suite and CRM tools such as HubSpot
  • Excellent organizational and time management skills with the ability to handle multiple priorities
  • Self-motivated, collaborative, and committed to teamwork
  • Strong problem-solving and conflict resolution skills
  • Willingness to ask questions, seek guidance, and support team initiatives
  • Prior experience in online or phone-based sales
  • College education or equivalent work experience

Benefits

  • Fully paid health benefits
  • Retirement and Life Insurance
  • 12 paid holidays PLUS birthday
  • Professional Development
  • Paid Training

Company Overview

  • Christian Healthcare Ministries is a non-profit organization. It is a nonprofit, voluntary cost-sharing ministry. It was founded in 1981, and is headquartered in Barberton, Ohio, USA, with a workforce of 201-500 employees. Its website is https://www.chministries.org.

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