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Remote Patient Care Coordinator (CMA/ RMA)
Essential Functions:
- Manage and escalate patients’ healthcare needs via phone and digital conversations.
- Document encounters leveraging technology platforms and EHRs.
- Connect patients with resources such as pharmacists, nutritionists, nurses, social workers, and doctors who can also assist them in meeting their care needs.
- Schedule and/or remind patients of upcoming appointments and procedures, and provide follow-up as needed.
- Coordinate some administrative aspects of medical record recovery, appointment management, and insurance claims.
- Must have a clear and active Medical Assistant Certification (CMA/ CCMA/ RMA).
- Must reside and work in the continental US.
- Must have a minimum of four years of clinical experience.
- Experience in care coordination or care management, health coaching, and motivational interviewinga plus.
- Hands-on experience and comfort with Electronic Medical Records.
- Experience using Microsoft Office products such as Teams, Outlook, and Excel.
- Comfort with technology and software while demonstrating proficient computer skills.
- The ability to stay flexible and quickly adapt to new processes, software changes, and priorities.
- Understanding healthcare goals provided by the practice while monitoring, assessing, and recording patient progress against a care plan.
- Exercise initiative, judgment, organization, problem-solving, and decision-making.
- The ability to be productive in a virtual work environment.
- Collaborate well with medical staff, partners, and organizations.
- Facilitate patient access to community resources.
- Excellent verbal and written communication skills are required.
- Perform care management and patient assessments.
- Awareness of resource, utilization, and care management best practices.
- A true passion for caring for patients and guiding them in their health journeys.
Physical Requirements:
Work Environment:
Pay Structure:
The pay for this position is $20 hourly plus monthly bonus opportunities.
