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[Remote] Senior Account Manager- National & Special Accounts
Note: The job is a remote job and is open to candidates in USA. Delta Dental Ins. is dedicated to safeguarding the health and financial stability of its employees and their loved ones. They are seeking a Senior Account Manager to drive revenue growth, manage high-value national accounts, and foster partnerships while ensuring exceptional customer experiences. This role involves strategic thinking and leadership in account management across the U.S.
Responsibilities
- Revenue Growth: Drive revenue growth through thoughtful upsells and retention strategies, focusing on financial gains at renewal
- Portfolio Management: Proactively manage a portfolio of large, high-value, complex national accounts, and provide senior level account leadership coverage enabling team capacity balancing and for a rotating set of accounts
- Renewal Strategy: Design renewal strategies and rate recommendations based on financial analysis, aiming for solutions that benefit all parties
- Pipeline Oversight: Forecast revenue growth opportunities over a 3–5-year period, identifying and capitalizing on potential avenues for success
- Analytical Skills: Lead deal tactics using comprehensive market knowledge, collaborating with cross-functional peers to drive results
- Partnership Building: Foster impactful partnerships with clients and brokers, enhancing outcomes through effective communication and collaboration
- Customer Advocacy: Serve as the primary point of contact, ensuring exceptional customer experiences by resolving concerns and facilitating solutions
- Team Leadership: Serve as a mentor and/or peer coach and lead cross functional teams on select projects and workstreams
Skills
- At least 4 years of experience in employee benefits (broker, health insurance) with a bachelor's degree. Experience in lieu of degree will be considered
- Experience working with large and national accounts of at least 3,000 lives highly preferred
- Sophisticated business math and complex analytical skills with the ability to position financial outcomes that contribute to revenue goals across assigned portfolio
- Excellent consultative selling and negotiation skills with the ability to influence decision makers associated with high-value, complex customers
- Strong time management skills and experience with simultaneously managing overlapping projects under tight deadlines
- Ability to meet specific deliverables within an environment of tight deadlines and considerable pressure
- Capable of frequently working independently, demonstrated resourcefulness and requiring little guidance
- Outstanding communication skills, both written and verbal with special emphasis in formal business presentations
- Ability to effectively communicate with others, of all levels in the organization, in a collaborative environment
- Advanced problem-solving skills with ability to work cross-functionally to resolve complex issues and generate results
- Outstanding attention to detail and strong organizational skills
- 30% travel across the United States and including overnight. Ability to travel by car and air. Use of personal car and ability to sustain expenses until reimbursed
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams) and CRM (Salesforce)
- Must have a valid driver's license and the ability to successfully complete a motor vehicle record check. Generous car allowance is provided. Maintaining a $250,000/$500,000 collision damage liability insurance policy for the vehicle which they will receive the company allowance is required
- State life and health producer license required within 90 days of hire
Benefits
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
Company Overview
