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[Remote] Short Term Disability Unit Leader
Note: The job is a remote job and is open to candidates in USA. MetLife is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management. The Short Term Disability Unit Leader is responsible for ensuring the team's performance in Claim Management Accuracy, Customer Centricity, and Expense Management, while providing support and guidance to team members to achieve business objectives.
Responsibilities
- Clearly articulate the vision of success, how each role, and individual contributes to that vision, and the specific expectations for each role and individual
- Supports and guides assigned team members to ensure that they have the knowledge and skills, tools, and resources to be successful in achieving those expectations
- Remove barriers to the success of the team or the individual
- Identifies barriers and escalates to senior leaders in the organization as appropriate along with recommended solutions
- Takes accountability for the team they lead and the results it produces for each of the key areas of performance; customer centricity, expense management, claim management accuracy
- Holds team accountable and provides positive reinforcement to team members that is directly linked to their behaviors and outcomes
- Intervenes as required to address acute gaps in performance, either of individuals on the team, or the team as a whole
- Analyzes data and implements strategies to address root causes of the gaps and monitor strategies
- Identifies and implements strategies to enhance claim management and customer centricity effectiveness and efficiency of their team
- Interacts effectively with claimants and internal/external customers, to understand and service their needs while addressing service issues swiftly
- Drives Claim Management Accuracy and Customer Centricity through support of the QQA Program, claim file reviews and call monitoring
- Achieves all Individual and Team outcomes through the management of their team
Skills
- 2+ years of supervisory experience demonstrate strong leadership and coaching skills. Extensive knowledge of STD
- Strong analytical and decision-making skills with a focus on producing results. Creative problem-solving abilities and the ability to think outside the box
- Excellent interpersonal and communication skills in both verbal and written form. Excellent customer service skills proven through internal and external customer interactions
- Demonstrated conceptual thinking, risk management, ability to handle complex situations effectively
- Organizational and time management skills, ability to effectively manage multiple systems and technology resources
- Bachelor's degree
- 7+ years of STD Insurance Claims experience
- Knowledge of STD, group disability, Workers Compensation, ERISA, Social Security and state laws
Benefits
- Comprehensive health plan that includes medical/prescription drug and vision
- Dental insurance
- No-cost short- and long-term disability
- Company-paid life insurance
- Legal services
- A retirement pension funded entirely by MetLife
- 401(k) with employer matching
- Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
- Employee Assistance Program (EAP)
- Digital mental health programs
- Parental leave
- Volunteer time off
- Tuition assistance
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