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[Remote] Training Services Account Specialist
Note: The job is a remote job and is open to candidates in USA. Red Hat is the world’s leading provider of enterprise open source software solutions, and they are seeking a Training Services Account Specialist to manage customer relationships and drive training sales growth. This role involves identifying new training opportunities, negotiating contracts, and collaborating with cross-functional teams to enhance customer satisfaction and achieve financial goals.
Responsibilities
- Grow existing business relationships and acquire new business within assigned territory/segment/vertical by selling training and certification offerings
- Exceed financial goals, including sales bookings and revenue
- Work directly with customers in person and virtually to craft and execute on their training and certification plans
- Regularly communicate with high-level customer executives to position training offerings into large, complex deals
- Engage with partners to drive force multiplication of Red Hat enablement
- Negotiate terms, pricing, and contracts and advance them through to closure
- Manage consumption and renewals of Red Hat Learning Subscription
- Manage forecasts, provide quotes, scope proposals, close deals, and track data through Salesforce.com and internal learning management system
- Work extensively with cross functional sales teams and partners to grow business
- Act as a subject matter expert on training and certification internally and externally
- Provide thought leadership to internal Red Hat teams in order to advance the training portfolio of offerings and strategy
- Promote and sell training solutions and services to customers using available promos, specials, and bundles to achieve the highest possible revenue and bookings
- Identify, define, develop, and implement corporate training plans for strategic enterprise accounts
- Identify and generate new training business opportunities and upsell to existing customers
- Support existing and new IT transformation projects within the local accounts
- Support and coach local sales, pre-sales, channel teams, and partners in relation to the training offering and processes
- Identify subscription opportunities that don't include training and attempt to add training offerings to them
- Develop and refine the training selling best practices
- Actively work on RFIs/RFPs to include training and certifications related offerings
- Partner with the local services team to align offerings with services solutions
Skills
- 3+ years of sales and business management experience with a proven record of achievement
- Excellent communication skills to engage management and decision makers at any level
- Client interaction experience and strong in-person customer-facing skills
- Experience partnering with sales teams and working autonomously to drive growth within accounts
- Expert level presentation skills proven through presentations at customer meetings
- Experience with SFDC or an equivalent customer relationship management system
- Experience with office suites, including Google Workspace/G-Suite, Microsoft Office/365, LibreOffice, etc
- Experience with learning management systems
- Understanding of the complete sales cycle management from prospecting to closing
- Resilience in dealing with transactional administrative work associated with the sale through current training sales systems
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Account - healthcare and dependent care
- Health Savings Account - high deductible medical plan
- Retirement 401(k) with employer match
- Paid time off and holidays
- Paid parental leave plans for all new parents
- Leave benefits including disability, paid family medical leave, and paid military leave
- Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
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