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Retail Associate Manager
About the position
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team in order to deliver T-Mobile's aspirations of earning a place in our customer's hearts and Mobile Expert success.
Responsibilities
- Responsible for infusing every store’s Mobile Experts with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
- Ensure that every need the customer has when coming into the store is met and that employees’ build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem.
- Complete observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training & coaching conversations.
- Effectively manage customer wait time.
- Keep current on products, services and promotions.
- Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team.
- Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
- Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards.
- Use visual displays and interactive devices effectively.
- Keep visual displays and devices current.
- Assist in the execution of Retail Methods & Procedures.
- Ensure team knowledge of store systems.
- Ensure that teams are knowledgeable about corporate and store communications.
- Deliver financial results based on key performance indicators.
- Identify ways to manage and control store expenses.
- Manage discounting and credits.
Requirements
- High School Diploma/GED (Required)
- 1 year customer service and/or sales experience, retail environment preferred
- Communication (Required)
- Leadership (Required)
- Store Operations (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Benefits
- Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
- Employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
- We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
- eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
