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Sales Support Project Manager
About the position
The Project Manager is a key driver of collaboration and success, serving as a trusted partner to Coca-Cola North America Operating Unit (NAOU) customers, clients, and business partners. This role goes beyond relationship management by providing training, delivering presentations, and working closely with department leadership to identify and implement innovative process improvements. By streamlining operations and enhancing efficiency, the Project Manager ensures measurable impact and exceptional results across every project. This position offers the opportunity to lead complex, high-visibility initiatives that directly influence customer satisfaction and business growth. As part of the Sales Support Project Department, the Project Manager manages all aspects of project execution for Foodservice & On-Premise and McDonald’s initiatives. From defining project specifications and developing plans for volume-generating activities to overseeing order generation and scheduling, this role ensures seamless execution and alignment across internal teams and external partners. The Project Manager also drives issue resolution, tracks progress throughout the project lifecycle, and leverages insights to establish best practices for future success.
Responsibilities
- Provide guidance to customers, business partners, and company associates to teach, validate, and ensure accuracy of equipment, parts, and processes.
- Research and resolve customer and partner issues to expedite service, installations, or orders using internal systems and external resources.
- Communicate project and work status to all relevant stakeholders to keep them informed and engaged.
- Capture and address customer inquiries and feedback using advanced database tools and established best practices to enhance service performance and provide actionable insights for internal and external reporting
- Select and analyze data, creating queries to enhance supplier, client, and customer reporting capabilities.
- Manage and monitor installation scheduling, equipment replacements, and asset removals through Project Coordinators using Coca-Cola systems, supplier networks, and agent contacts to meet customer expectations.
- Act as the liaison between field teams and The Coca-Cola Company to determine optimal resource allocation and ensure customer satisfaction during conversion processes.
- Prepare Q&A documents, talking points, and position statements to ensure consistent, accurate communication using company-approved language.
Requirements
- Bachelor’s Degree preferred or equivalent work experience
- 2–3 years of experience in project management or related field
- Strong influencing, leadership, collaboration, and communication skills
- Ability to present effectively and manage processes and projects
- Problem-solving, decision-making, and critical thinking abilities
- Accuracy and attention to detail with strong organizational and time management skills
- Experience with technical software applications (e.g., SAP, Salesforce/Thirsty, FET, JDE, Quick Base, Excel, SharePoint)
- Knowledge of service fulfillment, customer care systems, and business activity processes
Benefits
- Large & Connected Network: Work with cross-functional teams across the country and globe, building connections that accelerate learning and innovation.
- Innovative Technology: Leverage state-of-the-art tools and systems within one of the world’s most recognized brands to deliver exceptional customer experience.
- A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
- We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference.
- We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves.
- We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve.
- We believe that our culture is one of the reasons our company continues to thrive after 130+ years.
- We believe a diverse, equitable and inclusive workplace makes us a stronger and more innovative company.
- This includes supporting the financial and personal well-being of our employees.
- We empower each and every one of our employees across the globe to prioritize their career development by building capabilities, developing new skills, and leaning into new experiences.
