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Scheduler

February 20, 2026

<div>Location: Dumfries & Galloway (primarily home based with some regional travel) Salary range: £22,932 - £28,947 FTE (subject to pay review) + competitive benefits package. Starting salary will be based on skills and experience.Hours: General working pattern is 35 hours per week, between 8am and 4pm or 9am and 5pm, Monday to Friday. 12 Months Fixed Term position. About UsLoreburn is a registered social landlord (RSL) and Scottish Charity, with 2,700 homes across Dumfries & Galloway. Established more than 40 years ago, our vision and mission is to ‘create great places to live’ by providing good quality, well maintained, and affordable homes. As a community-based association, we place our tenant facing services at the heart of the communities we serve. Our ‘Hub, Home & Roam’ working model allows our team to work flexibly, ensuring they can be where they’re most needed, supported by the right tools and resources to deliver on our commitments to tenants and communities. The RoleWorking remotely, you’ll be at the forefront of our In-House Repairs Team with a key role to play in delivering a friendly, helpful and professional service to our customers and colleagues. Your role will involve scheduling works and ensuring that our homes are safely and cost-effectively maintained and repaired. You’ll be a first point of contact for customers wishing to book repairs and maintenance services; enquire about the progress of any outstanding jobs, or those wanting guidance with any repairs/maintenance related matters.While the role is home based, there will be regular travel to Dumfries and occasionally other locations in the region. What We’re Looking For What’s really important is that you have a strong commitment to excellent service delivery and are highly organised in your approach. The ideal candidate will:<ul><li>Responding to all enquiries across a range of channels. You’ll be a first point of contact for tenants wishing to book repairs and maintenance services; enquire about the progress of any outstanding jobs, or those wanting guidance with any repairs/maintenance related matters.</li><li>Planning and scheduling works, making convenient appointments, and ensuring we have accurate information to prepare trades operatives for each visit.</li><li>Taking ownership of issues, resolving customer queries, and focussing on providing solutions at first point of contact.</li></ul>· Working closely with your team to provide generic administrative support as necessary to promote our ‘one team’ approach.· Updating our HomeMaster and Oneserve management systems with jobs required, communications and all other activities to ensure the service is managed effectively.<ul><li>Possess strong customer service skills</li><li>Be highly organised with excellent time management skills and the ability to plan tasks and projects.</li><li>Be ICT proficient, particularly across Microsoft packages.</li><li>Be confident to take ownership of issues and proactively seek solutions.</li></ul> We value potential and a commitment to learning and encourage applicants who may not possess every requirement to find out more. As a home based role, the ability to work from home in a suitable space, along with access to broadband is required. A driving licence and access to a vehicle will also be necessary. Please take a look through the role profile for more information about the role, what’s required, and the skills and competencies we’re looking for. Working With Us: Along with a supportive work environment and a collaborative culture, we offer generous benefits and a great work/life balance. · Competitive pay and rewards · Matched pension contributions up to 8% and life cover of 3 x salary · Salary sacrifice options for pension contributions· 8 weeks annual leave including an allowance for public holidays· Salary progression annually with additional inflationary increases each year · Wellbeing Time – alternative to a 34-hour week. Staff have 49 hours (pro-rata) throughout the year to offer greater flexibility and support to health and work/life balance · Westfield Health Plan – contributions towards a range of services including dental, optical, therapies, counselling and wellbeing services.· Employee discounts including Blue Light card, cashback and high street retail and gym discounts· Family friendly policies · Flexible working and a Hub, Home and Roam working model · Support for continuous professional development and protected learning time· Strong values-based culture offering autonomy and empowerment · Paid volunteering days· Long service rewards · Professional fees - Loreburn will reimburse one set of annual fees paid by employees for membership of professional institutions when such membership is directly relevant to our work How to ApplyApply by completing the online Recruitment Application Form Closing date for applications: Monday 2 March 2026 at 9amInterview date: Week Commencing 23 March 2026 We’re committed to making our recruitment practices as accessible as possible for everyone, this includes making any necessary adjustments. If you need us to do anything differently as part of the recruitment process, please let us know.</div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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