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Scheduling Center Agent

February 19, 2026

<div><div>Aspen Dental has over 1000 locations that are focused on providing dental services to all patients. We focus on breaking down the barriers that make it hard for patients to keep up with their dental health, affordability, transparency, and access. </div><div>Work from home as a Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), providing them critical access to care and improved dental health. </div><div>We have full-time and part-time positions available. Virtual training classes begin soon, don’t miss your opportunity to say YES to a career with Aspen Dental and make an impact on people’s lives. Most importantly, you’ll be part of an organization that offers career development and pathing so that you can better your quality of life while helping patients do the same. </div><div>Job Duties: </div><div><ul><li>Work with patients to schedule appointments, as the first point of contact for new patients calling to book an appointment or learn about Aspen Dental services </li></ul></div><div><ul><li>Answer inbound calls in a high-volume environment, while compassionately handling questions/concerns </li></ul></div><div><ul><li>Listen empathetically and think critically to understand patient needs, use trained sales and customer service techniques to set appointments. Focus on appointment acceptance and customer care to reach individual and call center goals. </li></ul></div><div><ul><li>Additional duties as assigned by the Call Center Leadership team </li></ul></div><div> </div><div>Job Requirements: </div><div><ul><li>High School Diploma or equivalent required </li></ul></div><div><ul><li>1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high-volume call center environment strongly preferred </li></ul></div><div><ul><li>Desire to succeed in a fast-paced, goal and consumer driven environment </li></ul></div><div><ul><li>Communication skills, with the ability to speak clearly and professionally </li></ul></div><div><ul><li>Tech-savvy - Ability to navigate provided technology efficiently </li></ul></div><div><ul><li>Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload </li></ul></div><div><ul><li>Must have a quiet, HIPPA compliant, private workspace </li></ul></div><div><ul><li>Some evening and weekend scheduling availability required </li></ul></div><div><ul><li>Spanish-English bilingual candidates are encouraged to apply. Additional compensation is offered for designated Spanish-speaking roles. </li></ul></div><div> </div><div>Compensation and Benefits: </div></div><div><div><ul><li>Pay rate: $15.50/per hour, plus eligibility for performance-based bonuses paid monthly and pay rate increases at 90 and 180 days. </li></ul></div><div><ul><li>Various full and part-time shifts available </li></ul></div><div><ul><li>Comprehensive Health, Dental and Vision insurance offerings </li></ul></div><div><ul><li>Paid time off </li></ul></div><div><ul><li>401K – with generous company match </li></ul></div><div> </div><div>Apply today for immediate consideration and begin your career journey with Aspen Dental! </div><div> </div></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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