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Senior Business Systems Analyst, Quote to Cash
Overview Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Responsibilities About the Role: Atlassian is seeking a seasoned Senior Quote to Cash (QTC) Business Systems Analyst to join our "Strategic Operations Specialist" team within Revenue Operations. This role is pivotal in supporting and optimizing our QTC processes, partnering with RevOps, Finance, Sales Tech, Sales Leadership, and other key stakeholders to drive strategic projects that enhance productivity, efficiency, and scalability across our sales operations. Team Mission: Our team mission is to unify and influence strategic efforts across product teams, sales, and success to reduce costs, enhance productivity, enable thoughtful decision-making, augment scalability, and improve both internal and external customer experiences. We leverage The Atlassian Way of Working to develop systems and processes that address scaling challenges, system limitations, and provide subject matter expertise to decision-makers. Team Vision: We aim to be thought leaders and trusted advisors, influencing decision-making to launch products our customers love, reduce manual work, and simplify life for sales and support teams while scaling enterprise sales. Key Responsibilities: • Drive the NPI (New Product Introduction / Product Launch) process by consulting, designing, and implementing sales systems and operations functions and processes. • Collaborate with cross-functional teams including Sales, Deal Desk, Finance, Enablement, Product, Program Management, Commerce, and Sales Technology to drive QTC projects. • Partner with internal technology teams to deliver capabilities that scale and optimize our QTC processes. • Lead QTC projects and support Sales Ops Analysts in integrating QTC components and improvement within their initiatives. • Own and develop requirements documentation, SOPs, process flows, DACIs, wireframes, and other assets to support business and program needs. • Serve as a subject matter expert, owning and executing systems administration for sales systems/tools. • Manage user acceptance, smoke testing, and implementation activities, and train others on UAT practices. • Collaborate with the Enablement team to create training materials on quoting, contracting, orders, and billing for Sales teams. • Work with forecasting and compensation teams to identify and implement optimizations in Sales processes. Skills and Requirements: • 6+ years of experience in Sales Operations or Sales Technology with a focus on QTC processes (e.g., quoting, contracting). • Experience leading New Product Introduction projects (New Product Launch) • Experience administering a CPQ/billing system. • Experience leading / administering UAT (User Acceptance Testing). • Proven track record in a high-growth, enterprise software company. • Familiarity with Direct and Channel sales ecosystems and the full sales cycle, from lead to cash. • Proficient in Excel for analyzing large sets of Sales data, identifying trends, and finding discrepancies (lookups, pivots, advanced/nested formulas). • Understanding of different software subscription models and cloud software sales models. • Experience with Salesforce.com platform; Salesforce certification preferred. • Strong business and technical acumen, with the ability to translate business needs into technical requirements. • Analytical skills to identify key decisions and assess their long and short-term impacts. • Exceptional stakeholder management skills, navigating business relationships, ambiguity, and competing and complimenting priorities. Ability to tactfully influence. • Familiarity with AI technology required, experience leveraging or implementing artificial intelligence tools is a plus. Join us in our mission to enhance sales operations and become a trusted advisor in launching products that delight our customers and streamline our sales processes. Qualifications Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $150,300 - $200,400 Zone B: $135,300 - $180,400 Zone C: $124,700 - $166,300 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh. Apply tot his job
