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Senior Director, Operations Business Partner
The Senior Director, Operations Business Partner serves as the strategic, enterprise aligned partner and trusted advisor to the global Operations organization. This role provides end-to-end leadership across the full Operations value chain—including manufacturing, supply ‑chain and quality— to drive business value through deliberate, integrated application of digital, data, automation, and platform capabilities.
This role is not site specific and is designed to support CSL’s shift toward an integrated global Operations model. The Senior Director ensures Operations is represented consistently and effectively in enterprise digital forums, drives cross‑ Ops prioritization and investment alignment, and provides senior level leadership continuity across a wide and complex portfolio. This role will also advance CSL’s U.S. footprint by anchoring digital leadership tied to CSL’s major U.S. investment initiatives.
Core responsibilities include:
Enterprise portfolio prioritization and governance
Strategic partnership leadership
Alignment of I&T and Operations roadmaps
Stakeholder alignment and change leadership
Advancement of enterprise digital, data, and automation maturity
Ensuring delivery of capabilities that enable measurable business outcomes
Main Responsibilities and Accountabilities:
1. Enterprise level Operations leadership and stakeholder engagement
Develops deep knowledge of the full Operations organization and builds strong, trust based relationships across global functions.
Provides cross functional leadership to ensure consistent execution of digital, data, and automation strategy across regions, manufacturing sites, supply chain, quality, and engineering.
Serves as trusted advisor to senior Operations leaders, guiding the selection, adoption, and scaling of digital, data, and automation solutions to advance business outcomes.
Drives alignment across Operations and I&T stakeholders through integrated, enterprise aligned roadmaps.
Embeds an enterprise value mindset and ensures investments deliver measurable value.
2. Operational platform strategy, capability leadership, and service alignment
Ensures the definition, prioritization, and execution of the Operations platform roadmap—including enterprise platforms, data capabilities, automation, manufacturing digital tools, and supply chain technologies.
Aligns cross‑Ops needs tied to major enterprise initiatives such as ERP, Digital Ops governance, DAIA, supply chain harmonization, and enterprise data programs.
Ensures service partners deliver expected performance, availability, and capabilities to support business-critical Operations needs.
Ensures Operations priorities tied to CSL’s major U.S. investment programs are integrated and accelerated appropriately.
3. Senior leadership extension, enterprise decision making, and strategic partnerships
Acts as a senior extension of I&T leadership to provide portfolio oversight, adjudication, and continuity across the global Operations digital landscape.
Represents Operations in enterprise level digital, data, and technology forums, ensuring consistent engagement and alignment across competing functional priorities.
Leads strategic external and multi-enterprise collaborations—including oversight of partnerships such as the Operations workstream with Amazon—to ensure alignment with CSL’s digital and data strategy.
Influences the evolution of CSL’s future Operating Model through digital innovation and cross functional integration.
4. Portfolio governance, enterprise adjudication, and financial stewardship
Leads cross Operations digital portfolio governance, balancing and prioritizing competing demands across global functional areas.
Ensures portfolio transparency, tracks business value delivered, and manages fiduciary responsibility for the Operations digital portfolio.
Optimizes investments and resources to maximize enterprise value delivery and outcomes tied to CSL’s strategic priorities.
Qualifications and Experience Requirements:
Education: Bachelor’s Degree in Computer Science or related field.
Experience:
- 12+ years of progressive experience within the commercial and digital or technology environment, demonstrating continued growth and span of experience
- 10 years of experience delivering business solutions and/or technology platforms, with a strong focus on commercial related processes and solutions, including experience in regulated environments.
- 10+ years of experience working as a business partner, directly engaging with business stakeholders to prioritize needs and requirements.
- 5+ years demonstrated experience delivering solutions at a global enterprise scale
- 5+ years of experience managing global teams
- Demonstrated ability to form and manage strategic external partnerships.
Competencies:
- Communication, leadership and management and team building skills to be expanded upon
- Executive level communication and presentation skills, demonstrated ability articulate intents to business executive stakeholders
- Practical experience working in a matrixed environment
- Ability to work across a range of countries and cultures
- Proven ability to lead at an enterprise level, navigating and influencing across global matrix organizations
- Experience adjudicating large, complex, multi‑stakeholder portfolios
* This role is based at our King of Prussia, PA office, and the selected candidate will be expected to work onsite.
Minimum requirements and flexible working hours will be considered as related to our EEO policy.
About CSL Behring
CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients’ needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.
CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.
To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.
Our Benefits
For more information on CSL benefits visit How CSL Supports Your Well-being | CSL.
You Belong at CSL
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging
Equal Opportunity Employer
CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.
