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Senior Temporary Accommodation Officer

March 5, 2026

Role: Senior Temporary Accommodation Officer Contract Type: Fixed term contract/secondment opportunity until March 2027 Working Hours: 37 hours per week, Monday Friday between the hours of 8:00am-18.00pm on a rota basis Worker Type: Hybrid Worker Salary: Grade F - Starting Salary is £40,777 (Level one) rising to £44,075 (Level four) Location: Highwood House, NG3 4HD Weve got an exciting opportunity available for a talented individual to join our workforce - perhaps this is the opportunity youve been looking for? Read on to find out more Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. About The Role We are looking for a proactive and experiencedSenior Temporary Accommodation Officerto join Nottingham City Councils Housing Services team. This role is key to supporting homeless families and reducing repeat homelessness across the city. You willlead, motivate, and develop a front-line team of Temporary Accommodation Officers (TAOs), ensuring they deliver high-quality, customer-focused housing support that helps residents sustain tenancies and move into permanent accommodation. You will assist the Temporary Accommodation Manager with the day-to-day running of Highwood House, dispersed properties, and other temporary accommodation. Responsibilities includesupervising staff performance, allocating caseloads, monitoring rental income procedures, and ensuring compliance with policies. You will also liaise with partner agencies to coordinate support services and provide direct advice to families on housing, welfare rights, budgeting, and tenancy sustainment. This is a rewarding opportunity for someone withstrong leadership skills and proven experience managing front-line staff who work with complex or vulnerable customers. If you are passionate about making a difference and thrive in a fast-paced environment, we would love to hear from you. About You The ideal candidate will have: <ul><li>Experience of supervising a front-line team dealing with complex and challenging customers and being able to motivate and develop employees to achieve challenging targets.</li><li>Knowledge and experience of resettling and supporting homeless families and the related issues including a working knowledge of welfare benefits.</li><li>An ability to represent the service by developing and maintaining effective liaison and relationships with internal and external representatives and other bodies.</li><li>Ability to manage working relationships and communicate complex or sensitive issues to a wide range of people to ensure the efficient and effective running of the service area.</li><li>Demonstrated capacity to effectively organise and prioritise workload to ensure that tasks are completed in an efficient and timely manner.</li><li>Demonstrated ability to manage and deliver under pressure. </li></ul>Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document. Please note - This vacancy is not open to previous applicants. Only new applications will be considered. We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively showing your real self is what helps you succeed. Closing Date: 12thMarch 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible. Interview date: w/c 30thMarch 2026 Please note, this is subject to change LNKD1_UKTJ

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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