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Service Engineer - SAS
Description
The opportunity
How you’ll make an impact
- Represent the Service Engineering function in project and customer meetings, contributing to the development of project execution philosophies and plans, and ensuring their effective implementation.
- Serve as a key technical interface with customers, ensuring Hitachi Energy is consistently presented as a professional and trusted partner.
- Coordinate with customers and external entities to prepare and finalize design concept, documents, acceptance criteria, resolve open items, and complete acceptance testing activities.
- Execute engineering activities such as design, manufacturing, system integrations, factory testing and support in site implementations in accordance with approved processes to ensure on-time, on-quality, and on-cost delivery.
- Develop HMI configurations, and system databases according to project specifications.
- Prepare project documentation such as Panel Drawings, Cutout Drawings, System Architecture, Signal Lists, Functional Description, Component Configuration Documents, Project schedules, FAT & SAT procedures, Method of Statement (MoS), Risk Assessments (RA), Site Visit Reports, Incident Reports, and Root Cause Analyses (RCA), in coordination with team leads and project managers.
- Ensure strict compliance with internal processes, external regulations, cybersecurity requirements, and safety protocols.
- Support continuous improvement by providing structured lessons learned, supporting claims (scope, cost, and time impacts), and enabling product and process enhancements.
- Contribute to the development of engineering estimates during tendering, helping define work scopes and collaborating with cross-functional teams to solve complex challenges.
- Perform system modifications, extensions, and upgrades, including -Site Acceptance Testing (SAT), energization checks, and final system acceptance as required.
- Manage external partners providing equipment or services, ensuring compliance with health, safety, and quality requirements.
- Actively mentor and support colleagues, fostering a culture of technical excellence and collaboration.
- Take initiative to drive innovation, improve engineering solutions, and enhance customer value.
- Demonstrate Hitachi Energy’s core values of Safety and Integrity, taking personal responsibility for safe behavior and ethical decision-making while promoting a strong safety culture within the team and at customer sites.
- Perform real-time risk and opportunity assessments throughout project execution, identifying potential variations and supporting contract claim preparation.
- Provide timely reporting of contract issues, quality concerns, scheduling risks, and cost deviations, along with actionable recommendations.
Your background
- Bachelor’s or master’s degree in electrical engineering, Power Systems, Automation, or a related field.
- 6–10 years of experience as an SCMS engineer with proven design, testing, and commissioning expertise.
- Strong command of Substation Automation Systems, including communication protocols such as IEC 101, IEC 104, IEC 61850, LON, SPA, Modbus, and others.
- Advanced proficiency with Hitachi Energy MicroSCADA and RTU systems, as well as IEDs from various manufacturers.
- Hands-on experience with engineering tools like MS Office, Visio, IET, ITT, PCM, MiCOM, DIGSI, and related applications.
- Solid understanding of substation control logic, interlocking schemes, and power system operational principles.
- Intermediate knowledge of OT cybersecurity standards, practices, solutions (Firewall, NIDS, WSUS, RADIUS Configuration) and testing methodologies.
- Excellent communication skills and proficiency in spoken and written English.
- Willingness to travel 20% to customer sites.
