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Service Specialist I or II - Joint Use - Temporary
In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state.
- Idaho Power and State Electrical Connection and Energization Statutes and Rules
- SOX guidelines governing financed work orders, basic material processes, customer billing, protecting customer information, basic electricity principles, customer satisfaction indicators, Public Utility Commission, lines core processes
- Mapping symbols, device recognition, Microsoft programs, basic accounting principles
- Idaho Power Company including general rules and regulations
- General ledger (FERC) accounts, rate schedule and tariff guidelines, Rule H
- CR&B, including application of account processing charges, meter reading and billing schedules Rates including, Rate 01, 06, 07, 09, 09P, 19, 19P, 24, 40, 41, 42, 15, 66
- Applications such as DD Viewer, Field Services mapping systems, Fuse, Passport/Asset Suite, Customer Information System, BI Launch pad, CLRIS, Mobile workforce, Etrackit, city permit websites, county assessors websites, and standard SharePoint functionality
- Effective communication and interpersonal skills, building productive work relationships, critical thinking, working in a team and independently, assisting with the training and mentoring of new Service Specialists
- Understanding scope of work, troubleshooting issues that may be critical, sensitive, or urgent in nature
- Understand the interdependence of processes and impact on other work groups
- Document work progress
- Analyze data and make conclusions
- Initiate action and work independently
MINIMUM REQUIREMENTS
- High school diploma or GED
- 3 years of customer service experience in an office environment or related industry
- Experience operating computer software including Microsoft Office suite or equivalent and customer information systems
- 4 years of customer service experience in an office environment or related industry
- Experience working with internal or external customers to obtain sensitive information while maintaining positive working relationship
Education:
- High school diploma or GED
- 5 years of customer service experience in an office environment or related industry, including 2 recent years as a Service Specialist I with successful completion of training program
- Experience operating computer software including Microsoft Office suite or equivalent and customer information systems
PHYSICAL REQUIREMENTS
This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.
ADDITIONAL REQUIREMENTS
Progression to Service Specialist II is based upon candidate meeting all minimum requirements and successful completion of independent assessment by a Service Specialist Technical Advisor.
ADDITIONAL INFORMATION
Dependent upon location, in addition to above duties, may pay bills, maintain office supply inventory, deposit meter specialist collections, act as Record Retention Coordinator, maintain filing for work orders, assist with walk-in customers, send and track certified mail, complete fault current requests, assist regional coordinator with “on-call” duties, coordinate emergency work with line crews, and assist in the storm room.
Job may require occasional travel with overnight stays.
