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South Fleet - Service Director
Job Description Summary
Our mission is BIG. Our TRANSFORMATION is key – bringing the right businesses together to LEAD the ENERGY TRANSITION. Our TEAM is ready.Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future. The South Fleet Service Director will provide leadership in customer service, execution of gas turbine & combined cycle power plant maintenance and overall account growth for two of Gas Power’s biggest customers located in the South East United States.
Job Description
As the South Fleet Service Director, you will be responsible for managing the headquarter customer relationships to drive the portfolio and lead a team of Customer Portfolio Managers and field service professionals to plan for and execute maintenance activities to deliver safe, reliable and efficient equipment operation for our customers. You will be accountable for two of our biggest fleet customers in the region. This role will grow your operational, technical, customer and leadership capabilities.
Roles and Responsibilities
- You will lead the team to meet customer and business needs, manage complex issues, be involved in short and long-term planning and execution, and contribute to the overall business strategy and financial results.
- Be the operational single point of contact for customer leadership and be a key member of the ITR account team.
- Manage customer relationships at multiple levels of their organization, providing regional leadership presence with an oversight for all customer experiences.
- Lead a team of experienced Customer Portfolio Managers to plan and execute maintenance activities with safety and quality.
- Drive cross functional projects across Gas Power Services to improve customer experience and business outcomes.
- Own profit and loss responsibility (orders, sales, margin, cash) for the Portfolio including parts, repairs, field services and projects for the customers in your portfolio.
- Drive operational excellence and rigor across SQDC (Safety, Quality, Delivery, Cost) while leading performance in key areas such as customer satisfaction, productivity, outage planning, outage execution and risk mitigation.
- Drive continuous improvement through structured problem solving, identification and implementation of corrective and preventative actions and countermeasures.
- Team with Sales to develop the long-term growth strategy for your customers, and drive Inquiry to Order (ITO) deal development, long term strategic partnerships, and deal closure.
- Be responsible for hiring, training and development, mentoring, salary planning, performance and career development of assigned direct reports.
- Work with Gas Power and Fulfillment teams to understand both short- and long-term outage forecast, resource needs, and assist with plan for adequate resourcing.
- Lead robust daily management to identify and remove barriers inhibiting winning the day; engage leadership, functions and or businesses lines to take actions and or initiate continuous improvement activities.
- Understand trends & drivers, and effectively communicate risks, opportunities, changes, and key gap closure activities.
Basic Qualifications
- Bachelor’s degree in mechanical engineering or similar engineering degree from an accredited university or college.
- Minimum of 5 years of engineering, operational or business experience with technical knowledge of the Gas Power Services business, technology and equipment.
- Minimum of 2 years of experience managing/directing individual contributors.
Desired Characteristics
- You have a passion for customer service with desire to deliver superior experience and outcomes.
- You are someone passionate about our GE Vernova Gas Power products with superior Gas Power Business product knowledge.
- You have demonstrated experience working as One Team and cross functionally to deliver for our customers.
- You are someone who brings previous operational leadership, with clear thinking, the ability to foresee & understand risks, and take proactive measures to mitigate.
- You have experience with lean principles, a Lean Standard Work approach, techniques, tools, demonstrated experience leading & implementing change.
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
For candidates applying to a U.S. based position, the pay range for this position is between $140,300.00 and $233,800.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.
Bonus eligibility: discretionary annual bonus.
This posting is expected to remain open for at least seven days after it was posted on February 27, 2026.
Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
