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Specialist, Employee Service (Global HR Operations)
## Company Overview 3013 TWDC (Japan) Ltd. is the Japan entity of The Walt Disney Company, a global entertainment and media organization focused on storytelling, creative content, and delivering experiences to consumers worldwide. The company operates corporate and shared-services functions supporting Disney’s business and workforce in Japan and across regions. ## Role Summary The Specialist, Employee Service (Global HR Operations) is a full-time HR operations role within GHRO (Global HR Operations) Shared Services that ensures smooth employee lifecycle support (onboarding, transfers, terminations) and accurate HR data across systems. This role is critical for maintaining HRIS data quality, resolving employee inquiries via Service. Now, coordinating with HR and business partners, and driving process improvements to deliver high-quality HR service. ## Key Responsibilities - Manage and process employee lifecycle transactions (onboarding, transfers, terminations) using HRIS and related tools - Perform data checks and audits to ensure HR information accuracy across Workday/SAP and other systems - Serve as a primary point of contact for employee inquiries; manage requests and case progress via Service. Now - Coordinate with external vendors (e.g., benefits providers) and internal HR/business stakeholders to operate benefits and related processes - Create and maintain HR documentation, job aids, and end-user guides for internal systems and processes - Produce HR-related reports and support creation of people-related reports and dashboards - Analyze system responses and process outcomes to identify issues, define root causes, and recommend/implement improvements - Promote operational efficiency and a high-quality employee support experience through continuous improvement activities - Handle confidential personnel information with care and ensure compliance with policies and procedures ## Required Qualifications - Bachelor’s degree or equivalent education - Minimum 3 years of HR operations experience, including benefits administration or related HR shared-services work - Proven experience working with HR information systems or HRIS (familiarity with Workday and/or SAP is preferred) - Practical experience using ticketing/service systems (Service. Now or equivalent) to manage employee requests - Strong Excel skills, including use of functions (Excel functions required) - Business-level proficiency in Japanese and English (written and verbal) sufficient for documentation and communication with stakeholders - Demonstrated ability to manage confidential information, follow processes accurately, and work both organizationally and analytically - Strong communication and stakeholder-management skills; ability to act as a key contact between HR, business partners, and vendors ## Preferred Qualifications - Hands-on experience with Workday and SAP implementations or day-to-day operations - Prior experience in payroll, compensation, or total rewards processes - Advanced Excel and Microsoft Office skills - Experience in a multinational or large enterprise shared-services environment - Training or certification in HR systems, Service. Now administration, or process-improvement methodologies (e.g., Lean, Six Sigma) ## Compensation & Benefits - Salary: Not specified in the posting - Employment type: Full time - Benefits: Not detailed in the job data; standard corporate employee benefits and total rewards programs are implied given the Enterprise Total Rewards & HR Operations segment - Work perks: Not specified in the posting ## Company Culture & Values The GHRO Shared Services organization emphasizes collaboration with HR and business teams, delivering high-quality, people-centered HR service, and building trust across the organization. The role values data accuracy, confidentiality, process discipline, analytical problem solving, continuous improvement, and a customer-service mindset toward employees. ## Additional Information - Location: Minato-ku, Tokyo — 23-1 Toranomon 1 Chome (Primary city: Minato-ku, Japan) - Work arrangement: Not explicitly stated (posting indicates full-time; on-site or hybrid arrangement not specified) - Req ID / Reference: 10127808; Date Posted: 2025-09-12 - How to apply: Apply via The Walt Disney Company / TWDC (Japan) careers site and reference Req ID 10127808 (job posting directs candidates to learn more via company careers)
