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Sr Manager, Retail Education and Content Design
About the position
The Sr. Manager, Field Education Programs is responsible for leading the content design, implementation, and evaluation of educational programs that align with store initiatives and strategic goals. This role requires curriculum development, stakeholder engagement, and program assessment expertise to ensure impactful learning experiences. The ideal candidate will have strong leadership skills, a deep knowledge of stores, strong product knowledge expertise, and delivers internal and external customer excellence. Has the ability to manage complex educational field initiatives and collaborate across departments and external partners. Works closely with the Field Educational Content Designer to bring education and product knowledge to life and influence driving sales.
Responsibilities
- Develop, implement, and oversee field educational programs and product knowledge initiatives for stores.
- Oversee the design and organization of field training materials to enhance store learning.
- Stay updated on best practices in field education and training to create reports, presentations, and documentation that effectively communicate program impact and outcomes to leadership.
- Assess and evaluate the program's effectiveness using data-driven analysis and stakeholder feedback.
- Manage budgets, resources, and timelines to ensure efficient program execution.
- Build strong partnerships with external collaborators and work with internal teams to enhance field program goals and objectives.
- Cultivate a dynamic culture of innovation and excellence to inspire and empower store teams.
Requirements
- Bachelor's degree preferred in Education, Instructional Design, Project Management, Business Administration, or a related field.
- 5 years of experience in program management, project management, field education, training, or a related area.
- Experience in a corporate setting preferred.
- Cosmetology License preferred.
- Proven track record of leading and managing large-scale field educational initiatives.
- Strong knowledge of content development, instructional design, and learning platforms.
- Excellent leadership, project management, planning, and organizational skills.
- Strong written and verbal communication and presentation skills.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.
- Proficiency in learning management systems (LMS), educational technology tools, and project management software.
- Intermediate experience and knowledge of Microsoft Office applications.
Benefits
- Competitive salary
- Medical, dental, vision, and life insurance
- Paid vacation and sick days
- Paid holidays
- Tuition reimbursement
- 401(k) with company match
- In-house salon with complementary services
- Merchandise discount at Sally Beauty and CosmoProf Professional onsite store
