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Summer Student Services Manager
Summer Student Services Manager
York, UK
(Full time, fixed-term)
Would you like to gain work experience within an international and multicultural environment? Do you enjoy spending time with young people from across the globe and providing world class customer service? If so, challenge yourself this summer as a Student Services Manager with EF Education First summer camps.
Careers at EF | Open the world with us
EF Education First’s mission is opening the world through education.
A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education.
Your roles and responsibilities as Student Services Manager
EF is searching for an empathetic, energetic and organised individual to join our summer team as a Student Services Manager for our summer camp in York. This is the perfect opportunity to develop your customer service skills whilst gaining experience within an international organisation.
As the Student Services Manager, you will be the face of the EF school for both our students and our staff. You will be responsible for welcoming our students into the summer camp with a smile, by being approachable for their needs as well as creating a lively and exciting atmosphere for them to enjoy.
The student services have a link to all departments and as it is the core of the production of the EF school, as such, no day will be the same. This means you will be involved in a number of different areas including preparing for new arrivals, relaying activity information and delivering briefings to new staff. You will also be involved in the running of activities and events, as well as dealing with student discipline and welfare issues should they arise.
The role can be very rewarding as it involves working alongside all the departments as well as closely with the students. You will develop knowledge from each department and is, therefore, a great stepping-stone for future roles within the company. Dealing with student and staff queries daily, you will not only enhance your customer service skills but also your communication skills and your ability to problem-solve and react quickly to demanding tasks.
Requirements
- Must be a team player that can lead from the front, be outgoing and have great attention to detail
- Previous experience in a customer service environment, ideally working with young people
- You should be passionate about customer service and providing quality
- Ability to work under pressure and in a high paced environment
- Legally able to work in the UK
- Fluent in English
- In terms of mindset, we all have a ‘going above and beyond, never settling for the status quo' mentality. If you think the same way and want to be the person who makes a difference for our students and staff, then don’t hesitate and apply!
Why you'll love working with EF in York
- Continuous professional development
- Work in a truly international environment
- Regular social events
- Ambition is nurtured and fast-tracked career enhancement opportunities are provided
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
- Global career opportunities
- External trainings on safeguarding and mental health first aid
- Summer camp canteen
- Subsided accommodation available
What do our staff say?
"I love being exposed to different cultures and I get to practice other languages."
"I like all the staff I work with and we work as a team. There is so much diversity within the school - both students and staff."
"It's a pleasure to come to work so I can see my amazing colleagues and students from around the world."
EF is committed to safeguarding and promoting the welfare of children and adults, and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CV must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
