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Team Lead, Knowledge Management

February 17, 2026

Salary range is: $84,723.57 - $100,000.00 This position is bonus and/or commission eligible. CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we're making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We're pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at Role Team Lead Knowledge Management will shape how we share and scale knowledge, and drive strategy, innovation and content excellence. In this role, the Team Lead will create engaging and accurate content for internal knowledge bases as they lead our transition to Salesforce knowledge management. This role also oversees performance measurement, leveraging insights to continuously improve content impact and user experience. As a key influencer, this role will champion best practices and shape the future of knowledge management across multiple functional groups. Key Responsibilities: <ul><li>Lead KMDB transition to Salesforce knowledge; this includes content strategy, defining categories and creating templates.</li></ul><ul><li>Provide leadership and direction to a team of analysts, setting clear goals, managing performance, and fostering a culture of engagement and excellence</li></ul><ul><li>Develop and maintain internal knowledge platforms and communication processes</li></ul><ul><li>Create engaging content for internal knowledge bases, including solution articles and standard responses.</li></ul><ul><li>Lead initiatives to improve content accessibility and quality, collaborating with cross-functional teams.</li></ul><ul><li>Track and report on content performance against key performance indicators, identifying areas for improvement.</li></ul><ul><li>Work with cross functional partners to design and implement new content services and repositories.</li></ul><ul><li>Influence and uphold the tone and voice standards across all knowledge management content.</li></ul><ul><li>Optimize internal processes and training related to content and knowledge management.</li></ul> Requirements: <ul><li>5+ years in knowledge management, documentation strategy, or related leadership roles in a tech or fast-paced environment.</li></ul><ul><li>Experience in Salesforce Knowledge Base is required.</li></ul><ul><li>Proven success leading knowledge strategies and optimization initiatives.</li></ul><ul><li>Strong balance of strategic vision and hands-on execution; equally comfortable setting direction and rolling up your sleeves to build.</li></ul><ul><li>Excellent communication and collaboration skills; able to influence cross-functional partners and drive adoption.</li></ul><ul><li>Passionate about user experience, self-service, and knowledge as a strategic business driver.</li></ul><ul><li>Skilled at navigating ambiguity, rapid change, and setting organizations up for scale.</li></ul> About CCC's Commitment to Employees: CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC's success. CCC offers competitive compensation and benefits to support you and your families, including: <ul><li>401K Match</li><li>Paid time off</li><li>Annual Incentive Plan Performance Bonus</li><li>Comprehensive health insurance</li><li>Adoption Assistance</li><li>Tuition Reimbursement</li><li>Wellness Programs</li><li>Stock Purchase Plan options</li><li>Employee Resource Groups</li></ul> For more information about our benefits, please check out our careers site. Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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