Technical Customer Service Advisor

Technical Customer Service Advisor

Location: Leighton Buzzard

Salary: £35,000-£38,000 (DOE)

Benefits: Company wide bonus scheme, 22 days holiday + statutory

Hours: 7:00am -4:30pm Monday to Friday

Contract: Full‑time, office‑based

Are you a problem‑solver who enjoys helping customers find the right technical solution?

Do you thrive in a fast‑paced environment where teamwork, accuracy, and values-led service matter?

If so, a growing and highly respected access‑solutions specialist is seeking a Technical Customer Service Advisor to join their collaborative office team.

About the Company

This organisation is known for its strong sense of purpose, supportive culture, and genuine commitment to improving lives through accessible design. They value humility, teamwork, and positivity — creating an environment where everyone pitches in to help each other and the customers they serve.

What's the role about?

You'll be part of the technical customer support team, helping customers daily by:

Advising on access solutions based on photos, dimensions, and technical details

Creating quotes and basic technical drawings (training provided)

Responding to high‑volume email enquiries from Local Authorities, Occupational Therapists, and end user customers

Sharing phone responsibilities across the team

Supporting the broader team with general tasks, exhibitions, and showroom support

Ensuring enquiries are tackled from oldest to newest for fairness and transparencyKey Responsibilities

Manage a shared inbox, responding to 50-100 emails per day

Provide technical advice based on customer-supplied information

Create accurate quotes and simple drawings

Handle inbound calls with professionalism and care

Collaborate with colleagues and contribute to team workload equally

Support order entry in OrderWise during busy periods

Keep customer interactions empathetic and grounded in real-world needsRequirements

About You

You will be the perfect fit if you are:

Experienced in customer service (B2B, B2C, or both)

Technically minded with strong IT skills

Calm, empathetic, and able to manage emotionally sensitive conversations

A team player who's flexible and happy to help wherever needed

Values-driven, positive, and proactive

Comfortable in a fast‑paced, detail‑heavy workflowBenefits

What's in it for you?

A stable, structured role with a meaningful purpose

Full training on products, drawings, and technical support

A committed team culture that looks after one another

A workplace where values matter and collaboration is key

Opportunities to broaden skills across customer, technical, and operational areas

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