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Technology Support Administrator
About the position
As a Technology Support Administrator, you will provide quality day-to-day hands on and remote end user support with a high degree of customer satisfaction and technical expertise. You will troubleshoot end user hardware, software, mobile device, and peripheral problems working under moderate supervision.
Responsibilities
- Work as part of the Technology Infrastructure end user support and engineering team to deploy and maintain Windows desktop operating systems technology solutions in support of identified business needs
- Provides basic level technical support of end user hardware, software, mobile devices, and peripherals
- Responsible for timely ticket resolution and closure
- Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and software to ensure optimal workstation performance
- Execute the joiners and leavers process, including imaging, deployment, equipment returns and replacements
- Maintain an accurate inventory of all unassigned, deployed, retired and disposed hardware and peripherals
- Participate in root cause analysis on recurring tickets and identify opportunities for automated remediation
- Demonstrated hands on experience with remote access (VPN, VDI), networking, Active Directory, email, enterprise telephony, and file sharing technologies
- Provide basic business level application support
- Participates in special projects
- Performs other duties as assigned
- Must be willing to work off hours and be part of an on-call rotation.
Requirements
- 3 years technology support experience in a medium to large size organization.
- High School grad required.
- Some technical education preferred
- Mobile device experience with Apple IOS platforms
- Expertise with Windows 10 operating systems
- Knowledge of enterprise systems configuration management systems (i.e. Intune,SCCM)
- Knowledge of the Microsoft Office Suite
- Experience working in a highly regulated and secure environment
- Excellent oral/written problem solving and customer service skills required
- Ability to manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinking
- Proactively seeks learning opportunities and is a self-starter.
- MUST work on-site in our Tampa, FL location 4 days/week with 1 WFH day
Benefits
- Hourly rate of \$22 - \$25/hr plus annual bonus potential
- Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
- Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more
- Advancement Opportunities, professional skills training, and tuition /exam reimbursement
- PayActiv - access earned income in between pay checks
- Walgreens Discount - receive up to 25% off eligible items
- Great culture with a sense of community