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Telephone Triage Registered Nurse

March 10, 2026

Schedule: Tuesday 4pm-9pmFriday 3pm-10pmSaturday 9am-11pmSunday 7am-9pm40 hours total Title: Telephone Triage RN (TTRN) Reports To: Senior Coordinator of TriageExpected Hours: Full Time Hourly Salary: Triage Salary Scale Supervisory Duties: No Overtime Exempt: NoPosition Summary: The Telephone Triage RN (TTRN) is responsible for triaging phone calls from unlicensed assistive personnel (UAP) safely, efficiently, and effectively while upholding regulatory and policy requirements. This responsibility also includes accurate, detailed, and quality documentation, and follow up. The TTRN is designated as a Mandatory/Essential Employee. This employee is a Registered Nurse providing essential care to intellectually and developmentally disabled persons in the community, and is required to report to work during State and/or National emergency periods. Essential Responsibilities: <ul><li>Maintain RN license, CPR certification and malpractice insurance. </li><li>Obtain RN CM/DN certification, online HRST Rater training and Online HRST Reviewer training. </li><li>Attend three (3) mandatory Developmental Disabilities Administration (DDA) nurse quarterly meetings per year. </li><li>Telephone Triage<ol><li>All phone calls must be accepted immediately or returned within 15 minutes.</li><li>The Telephone Triage Nurse must have his/her computer readily available at all times.</li><li>All calls received and made regarding individuals must be documented in the call log.</li><li>All calls must be added in real time and typed in as they are taken.</li><li>The Telephone Triage Nurse must review the 5 most recent calls as well as the client info box with each call.</li><li>Communicate with delegating nurses, fellow on call nurses, Management, pharmacy personnel, and assist with/facilitate hospital and sub-acute rehab facility discharges as needed to ensure safety and quality.</li><li>Current policies and regulations must be followed with each phone call. </li><li>Resources (i.e. medical and medication records) to ensure safety must be utilized. </li><li>Review, file, and follow up on medical records as per policy.</li></ol></li><li>Complete, review and update online HRSTs as needed. </li><li>In the event that the United States Government and/or the Local State Government determines and announces the decision to close, delay or cancel activities in the State of Maryland related to emergency conditions, this position is required to complete all regular duties or as instructed by management. </li><li>Attend scheduled Nurse and staff meetings. </li><li>Other duties as assigned. </li></ul>Minimum Qualifications:<ul><li>AS, AA or BS Degree in nursing is preferred.</li><li>Current/valid Maryland RN license or current/valid multistate compact license is required. </li><li>Experience in the developmental disabilities environment is highly desired. </li><li>Must have a working “smart” cell phone capable of making calls, receiving calls, receiving emails and sending emails.</li><li>Must have reliable wireless internet.</li><li>Must be able to fluently speak and understand spoken English.</li><li>Must be able to fluently write and read English.</li></ul>Employee Expectations:<ul><li>Excellent verbal, written, and interpersonal communication skills.</li><li>Quick learner, problem-solver, and strong decision-making skills.</li><li>Detail oriented, accurate with good organizational and time management skills.</li><li>Ability to work well independently and as part of a team.</li><li>Willingness to provide back-up support where and when needed.</li><li>Ability to maintain confidentiality.</li><li>Ability to prioritize multiple duties.</li><li>Creative problem-solving skills.</li></ul>Physical requirements:<ul><li>Must be able to sit and look at a computer for multiple hours during a scheduled workday.</li><li>Must be able to type on a computer (both laptop and desktop) keyboard and utilize a computer mouse for hours at a time during a scheduled workday.</li></ul>License/Certifications:<ul><li>RN License</li><li>CPR</li><li>RN CM/DN certification</li><li>Online HRST Rater Training and Online HRST Reviewer Training</li></ul> Note: Dimensional Health Care Associates, Inc. reserves the right to change the duties of the job at any time and this Job Description is not designed to cover all of the position’s requirementsNote: DHCA email account information is made available to the employee on the employee’s personal electronic devices as a courtesy to the employee

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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