Temporary Patient Administrative Assistant (Work from home in MN, WI or FL)

<p style="line-height:1.38;background-color:#ffffff;padding:0pt 0pt 8pt 0pt;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#2b333a;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Bluestone Physician Services delivers great outcomes by bringing exceptional care to patients living with complex, chronic conditions and disabilities. Our unique, robust model of care goes beyond primary care services — our multidisciplinary care teams collaborate with patients, their families and other healthcare providers to deliver care that is preventative, proactive and tailored to their unique needs.</span></span></span></span></span></span></span></p><p style="line-height:1.38;background-color:#ffffff;padding:0pt 0pt 8pt 0pt;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#2b333a;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Using an evidence-based approach focused on quality care management and data-driven medical decisions, Bluestone care teams collaborate to manage patients’ chronic conditions, address social determinants of health, manage transitions to and from inpatient settings, provide behavioral health support and more. Under our model of care, Bluestone patients experienced 21% fewer ER visits, 36% fewer hospitalizations and 41% fewer hospital readmissions compared to patients with similar conditions and complexities over the same time period. </span></span></span></span></span></span></span></p><p style="line-height:1.38;background-color:#ffffff;padding:0pt 0pt 8pt 0pt;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#2b333a;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Our care teams travel directly to patients who reside in Assisted Living, Memory Care and Group Home communities throughout Minnesota, Wisconsin and Florida and are supported by clinical operations and administrative colleagues who work remotely or at our corporate offices in Stillwater, Minnesota, and Tampa, Florida.</span></span></span></span></span></span></span></p><p style="line-height:1.38;background-color:#ffffff;padding:0pt 0pt 8pt 0pt;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#2b333a;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Our success is only possible through the hard work of our employees who bring our core values of Dedication, Excellence, Collaboration and Caring to life every day. </span></span></span><span style="font-weight:700;"><span style="font-style:italic;"><span style="text-decoration:none;">Bluestone has been named to the Star Tribune's Top Workplace list for the 12th year in a row! Bluestone also achieved Top Workplace USA 2021-2024!</span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#2b333a;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;"> </span></span></span></span></span><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">In 2022, Bluestone Accountable Care Organization (ACO) was the </span></span></span></span></span><a href="https://bluestonemd.com/2023/09/bluestone-aco-delivers-excellent-care-to-medically-complex-elderly-patients-saves-medicare-26-6-million/" style="text-decoration:none;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#1155cc;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:underline;">best performing ACO in the country</span></span></span></span></span></a><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#2b333a;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> as measured by the overall savings per Medicare beneficiary.</span></span></span></span></span><br><br><span style="font-weight:700;color:rgb(43,51,58);">Position Overview</span><span style="font-weight:700;color:rgb(43,51,58);">:</span><br><br><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">The <strong>Temporary</strong> </span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Patient Administrative Assistant</span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> leads the coordination of specialty care and diagnostic imaging. They will be responsible for the end-to-end processing of outpatient referrals and the precise maintenance of patient medical records. The Patient Administrative Assistant will work collaboratively with internal and external partners to ensure that our geriatric and disabled patient populations receive timely access to specialized services, ensuring all clinical documentation is accurate and accessible for the care team. This role is fully remote and provides support during our regular business hours.</span></span></span></span></span></span></span></p><p style="line-height:1.2;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Schedule</span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">: Temporary full-time position with high potential for permanent position, day shift hours, no evenings, weekends or holidays. Hours are 8am to 4:30pm Monday thru Thursday & 8am to 3pm on Fridays.  </span></span></span></span></span></span></span></p><p style="line-height:1.2;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Location</span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">: This work from home role must be located in one of the Bluestone Markets (Minnesota, Wisconsin or Florida). </span></span></span></span></span></span></span></p><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Salary</span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">: $18.00 - $21.00 per hour. Salary will be commensurate with experience.</span></span></span></span></span><br><br><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#2b333a;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"><strong>Duration of Temporary Assignment:</strong> 3 to 6 months with potentional for permanent position</span></span></span></span></span><br><br><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#2b333a;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:underline;">Responsibilities</span><span style="text-decoration:none;">:</span></span></span></span></span></span></span><ul><li style="list-style-type:disc;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">The main responsibility of this Patient Administrative Assistant role is to assist in scheduling and coordinating appointments with outpatient specialty providers.</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Maintain records by entering lab results and updating immunization history.</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Provide continuity of care for our patient care team by connecting patients to resources and services</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Maintain a good working relationship and effective communication both within the department and with other departments for the benefit of the patient</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Foster clear and efficient communication channels within the internal and external healthcare team.</span></span></span></span></span></span></span></li></ul><p style="margin-left:8px;line-height:1.38;background-color:#ffffff;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#2b333a;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:underline;">Qualifications</span><span style="text-decoration:none;">:</span></span></span></span></span></span></span></p><p style="margin-left:8px;line-height:1.38;background-color:#ffffff;margin-bottom:16px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#2b333a;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Education/Certification/Experience</span></span></span></span></span></span></span></p><div style="margin-left:8px;"><ul><li style="margin-left:8px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">3-5 years of relevant medical office experience</span></span></span></li></ul></div><p style="margin-left:8px;line-height:1.38;background-color:#ffffff;margin-bottom:16px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#2b333a;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Knowledge/Skills/Abilities</span></span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Proficient in navigating electronic medical record systems and working with patient care</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Clear and effective verbal and written communication skills</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Excellent interpersonal and customer service skills</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Detail oriented and accurate</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Demonstrated ability to work independently</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Ability to work with Site Supervisors, Providers and others on the care team</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Computer proficient</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Medical terminology knowledge and understanding of patient care notes</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Demonstrated ability to read, write, speak, and understand the English language</span></span></span></span></span></span></span></li></ul><p style="line-height:1.38;background-color:#ffffff;margin-bottom:16px;"></p><p style="line-height:1.38;background-color:#ffffff;margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><img alt="" height="131" src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXf0tpSWFEhrSdEvGQl4zW_2SaTb6nPAj84XMnZ8UkJGJ5JodrqxZ9w28E0XJn_8kV90vlF39meR5wVLz34b1z35g9vXWwWFzcaMhLph9suscbklu2q8mcCElMBj3oiobfHw5dwK_w?key=U1SSD0ngfgxsNnzCx7rIqA" width="624"></span></span></p><p style="margin-left:8px;line-height:1.38;background-color:#ffffff;margin-bottom:16px;"></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...