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Training Officer (French Services) (Telework/Hybrid)
Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.
Reporting to the Senior Manager, Digital Operations, you will join the Digital Media team where a major initiative is underway to modernize Radio-Canada’s digital ecosystem and make it more resilient in an evolving media environment. This work will be carried out in close co-operation with various departments and will help shape the public broadcaster’s future.
As a key member of the Digital Media Training team, you will focus on preparing, planning, co-ordinating and delivering training courses, as well as developing innovative learning formats that facilitate seamless knowledge transfer for users of our internal digital systems.
Key Tasks
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Prepare, plan, co-ordinate and lead training sessions on computer programs, software applications and related workflows (content management systems [CMSs], Jira, AI) and tailor them to various internal audiences using tools such as Articulate.
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Organize information sessions covering technology tools and workflows, keeping users informed of updates, new features or other relevant changes.
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Analyze user requirements to determine the best ways to utilize programs and software, then design and deliver training solutions to meet those needs in the appropriate learning format (e.g., instructor-led or e-learning).
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Develop and maintain processes and procedures for using various computer programs and software applications; design and roll out operational workflows, serving as the primary point of contact for user inquiries and troubleshooting.
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Translate and distribute relevant documentation to support end-users.
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Complete the appropriate forms and documents; prepare the necessary correspondence and reports based on available information, following up as required.
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Familiarize others with their job by explaining your own duties.
Qualifications
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Bachelor’s degree or equivalent required.
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Minimum three years’ relevant experience in corporate training, educational technology or a related field, including at least one year focused on distance learning.
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Strong digital literacy with a proven track record of creating innovative classroom training and e-learning content.
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Strong ability to analyze user needs.
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Experience working in an Agile environment (Jira and Confluence) an asset.
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Languages: Fluency in both English and French (spoken and written) an asset.
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Knowledge of lean management principles an asset.
Personal Attributes
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Excellent communication, interpersonal and leadership skills.
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Ability to navigate complex organizational structures and large-scale transformation projects.
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Analytical mindset with the ability to solve problems in a fast-paced environment.
We thank all applicants for their interest, but only candidates selected for an interview will be contacted.
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A mandatory Criminal record check.
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Other background checks may be conducted based on the operational requirements of the position.
CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the
You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our
